Application Support Analyst - City of London, United Kingdom - BPP University

BPP University
BPP University
Verified Company
City of London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

What you'll be doing

  • Liaising with Third party Vendors and escalating incidents as appropriate
  • Triaging and managing incident and request tickets using effective ticket management practices
  • Aiding in the strategy for tactical and maintenance activities.
  • Taking responsibility for: time management; reporting and monitoring; risk management; issue management; quality assurance; and change management.
  • Carrying out other tasks as agreed with the internal Application Support Manager and Team Leader.

Choose a better work-life balance


With hybrid working available, you'll be able to split your time between one of our centres and wherever you choose to call home.

Either way, you'll benefit from a vibrant workplace and a culture that believes in looking after others, while being part ofa diverse workforce where difference is celebrated.

In addition, you'll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded.

On top of a competitivesalary, we provide a generous annual leave entitlement of 28 days, and there's a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family.

Brilliantly, you can also study any of BPP's courses for free - be it a professional qualification or full degree.


What we're looking for

  • Degree qualified and relevant professional qualifications and experience
  • Proven experience and technical knowledge of Windows server environments
  • Experience of working in an Agile environment
  • Experience of managing vendor relationships and holding Service reviews
  • Knowledge and experience of using of relational databases, including standard database technologies such Oracle, MS SQL Server
  • Able to understand and analyse code
  • Able to acquire an understanding of a problem or situation and develop an effective approach to investigation and resolution
  • You have a passion for customer experience and a commitment to delivering service excellence
  • You believe that how technology is used and experienced is just as important as the technology itself

Skills, experience & qualifications - Desirable

  • Experience of Sharepoint/Office 36
  • Formal training in Service Management disciplines (e.g., ITIL)
  • Experience of working with Moodle and Turnitin is preferable
  • Familiar with php, ASP.NET and javascript technologies
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