Clinic Prep Clerk - Wigan, United Kingdom - Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust

Verified Company

Wigan, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To provide a full administrative support to the Outpatient Service Department, by the timely and accurate preparation of Outpatient clinics.

To ensure patient's needs are central to the delivery of the service, and compliance with all appropriate policies and procedures.

This is a permanent part time role (30 hours) to be worked across Monday to Friday. Working pattern is Monday, Tuesday and Friday although this may change in the future so some flexibility is required.

The main duties of this role are to provide an efficient and flexible administrative service supporting the outpatient service. To maintain a patient centred approach.

It is important to ensure patients' needs are central to the delivery of the service, therefore it is important that you have first class customer service skills along with a professional telephone manner and organisational skills.

Choose Well - Choose WWL

Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas.

At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement and living our values 'the WWL Way'.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity.

With this in mind we are seeking to recruit people who share our values and beliefs.

Planning and Organisational Duties
- o ensure that all patients' case-notes are prepared and available in advance of the clinic in accordance with procedure

To receive patients at reception and ensure that all patient demographic details are update both on PAS and in the casenotes.
To book all patient followup appointments in accordance with clinic rules and deal with enquiries from the general public and other disciplines of staff regarding clinic bookings.
To be responsible for the scanning of Outpatient clinic documentation.
To be responsible for the recording of all clinic outcomes and other information within agreed deadlines.
To ensure casenotes are transported between areas in a secure and confidential manner in line with Caldicott guidance.
To assist members of the medical and nursing staff with any queries during the course of the clinic.
Deal with walkin patients to clinic, ensuring that the patients' casenotes are obtained and transported as quickly as possible.
Provide outpatient clinic lists and booking summaries for consultants and nursing staff and produce patient labels as required.
Action departmental post in a timely manner and ensure that all consultant correspondence is taken into clinic and returned to the appropriate person following clinic.
Liaise with the Transport Department to ensure the deadlines for receipt and dispatch of casenotes is strictly adhered to.
To provide cover when necessary.
To provide any other duties that may be required relevant to this grade.

Communications and Key Working Relationships

Demonstrate effective communication using the spoken word to influence outcomes
Demonstrate awareness and sensitivity of patients with hearing difficulties and where patient's language is not English
Receive and process telephone messages in accordance with instructions
Utilise the Trust's IT resources appropriately and in adherence to policies and procedures
Maintain accurate, timely and legible records
Responsibility for all records (including patient health, financial, personal and administrative) that they gather or use as part of their work within the Trust. The records may be paper, electronic, microfiche, audio or videotapes, xray images.

Responsibility for Finance

To be aware of the need for cost effective use of resources when delivering the service.

Responsibility for Human Resources

Adhere to Trust Policies, Procedures and Guidelines
Ensure compliance with Mandatory training requirements in accordance with Trust Policy
Compliance with Trust Policies and Procedures
Compliance with the Data Protection Act 1998 and Information Governance the post holder is not entitled to use for their own benefit or gain, or to divulge to any persons, firm or other organisation whatsoever, any confidential information belonging to the Trust or relating to the Trust's affairs or dealings which may come to their knowledge during employment.

Responsibility for Health & Safety

Compliance with the Health & Safety at Work Act the post holder is required to fulfil a proactive role towards the management of risk in all of their actions.

This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.

Responsibility for Teaching