Multilingual Customer Service Trainer - Canary Wharf, United Kingdom - ELITE EMPLOYMENT

ELITE EMPLOYMENT

Verified Company

Canary Wharf, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Main Purpose of Role

Skills Requirements

Training/coaching qualifications or equivalent.
Excellent numeracy and literacyExcellent customer service skills
Good analytical, decision making and problem solving abilities
Excellent written and spoken communication skills, in both English and German.
Track record in training/coaching

Key Accountabilities

To monitor performance and quality standard of all agents, ensuring all KPI's are met.
To be able to identify areas of concerns, conduct feedback sessions and set targets/expectations.
To actively improve our training/coaching standards or identify new ways/approaches to training/coaching sessions.
Handling the on boarding and development of any new joiners
Develop and increase the knowledge of all agents by holding weekly/monthly best practice, soft skills workshops.
Knowledge base/Training manual/Coaching manual management.

You must be FLUENT in German for this role

Title:
Senior Multilingual Customer Service Trainer

Location:
Canary Wharf

Salary:
£32-36K DOE

Job Types:
Full-time, Permanent

Salary:
£32,000.00-£36,000.00 per year

Benefits: