Customer Service Coordinator - Clifton, United Kingdom - Vistry Group PLC

Vistry Group PLC
Vistry Group PLC
Verified Company
Clifton, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Role Overview:

In a Nutshell
We are pleased to say, this role can accommodate agile working arrangements.


Let's cut to the chase, what's in it for you

  • Competitive basic salary and annual bonus
  • Agile working possible (dependent on role)
  • Up to 33 days annual leave plus bank holidays
  • Private Healthcare
  • Competitive contributory pension scheme
  • Life assurance 4 x your annual salary
  • Share incentive schemes
  • Employee rewards portal with many more benefits

In return, what we would like from you

  • Behave in line with our company values
  • Integrity, Caring and Quality
  • Previous experience working within a similar environment
  • Good understanding of Microsoft Office, Excel, Outlook
  • Ability to handle complaints and difficult situations
  • Touch Typing
  • A calm and cheery personality
  • Patience and calmness under pressure
  • A sense of humour
  • Good planning and organisations skills
  • Problem solving and decisionmaking skills
  • A polite, tactful and assertive attitude
  • Excellent communications skills
  • Good team working skills
Desirable

  • 5 GCSE's or equivalent including Maths & English
  • Experience working for a residential house builder ideally within the customer facing environment
  • An understanding of building regulations and legal obligations.
  • A good understanding of written English Grammar

More about the Customer Service Coordinator role

  • To address and respond to Customer issues in a prompt and organised way.
  • To deliver an excellent customer service, understanding and empathy to our customers
  • To liaise with internal departments and form excellent working relationships as part of the larger team.
  • To communicate effectively and regularly with colleagues and management
  • Issue instructions to Subcontractors and follow up to ensure prompt resolution
  • Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28day period.
  • Keep our database system up to date at all times.
  • Carry out general administrative duties.
  • Work directly with the office manager to ensure our KPI's are in line with company guidelines
  • Learn and at all times adhere to the company Health and Safety requirements

Finally, let's tell you a bit more about us
At Vistry Group, we build more than homes.

We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes.

Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do.

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