Advanced Processor Income - Bournemouth, United Kingdom - BCP Council

BCP Council

Verified Company

Bournemouth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction

Main Responsibilities

Raising, maintaining, controlling, and recovering accounts for all sundry debt & housing benefit overpayments.
Dealing with day to day complex enquiries in regard to debt related matters.
To provide support, advice, signposting and guidance to customers in line with current policy and legislation.
Ensure all documentation is checked for accuracy before dispatch.
Negotiating, creating, and checking payment arrangements to maximise collection.
Arranging for recovery of debt from other welfare benefits.
Consultation with external bodies such as DWP, other local authorities, enforcement agencies, Citizens Advice.
Taking payments over the phone
Tracing absconded customers
Review and update records against data from external agencies such as The Insolvency Service.
Recommend unrecoverable debt for write off, having demonstrated all avenues of recovery have been exhausted.

We are looking for someone with a good understanding of Accounts Receivable processes and a good working knowledge of Microsoft Office.

Attention to detail in this role is essential, recording information efficiently and accurately.

You must be confident in dealing with invoice related issues from both Council staff and customers by telephone and written communication.

You will be an organised person, able to work to deadlines and manage priorities.

For an informal chat about the role, please contact Julie Appleton-Green or Amy Ndiaye

Closing date is 23:59 on Sunday 28 April 2024.

Interviews will be held between Tuesday 21st May and Thursday 23 May 2024 at Northmead House, Northmead Drive, Creekmoor, Poole BH17 7RP.

About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services.

By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits
We offer an excellent benefits package to colleagues. Find out more on our website.

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees.

It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right.

We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes.

This is expected to be in place in 2024.