Internal Sales Office Administrator - Leicester, United Kingdom - Recra Consulting

Recra Consulting

Verified Company

Leicester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_Recra is working in partnership_ with a reputable detection company based in Leicester that is looking for a Sales Office Administrator to join their vibrant team

Duties:

To jointly oversee within the Sales Office team, the productivity of all Sales Office functions, ensuring that all daily, weekly, and monthly Sales Office tasks are completed in line with the targets set by and agreed upon with the Sales Manager (where applicable).
Process sales inquiries both on and offline, via all of the company websites, and eBay channels.
Actively follow up on outstanding customer quotes and invoices on a daily basis.
To provide and maintain an exceptional level of customer service.
Achieve and maintain detailed product knowledge across all of the company product ranges.
To ensure that during holidays or absences, your colleagues have full visibility of your work and a full handover is completed prior to any prebooked absence.

After Sales:

Chase outstanding Purchase Orders and advise all Sales Order Staff of any progress or delays.
Ensure customers are kept informed of any variation to delivery dates.
In conjunction with the Operations Manager, manage customer repairs throughout the business.

Key Tasks:

To collate general sales orders, invoices, and quotes and pass them for fulfillment.
When required, book in supplier orders and pass them to dispatch.
When required and requested, assist in fulfilling other roles within the business.
To provide firstline support by answering all incoming lines within 5 rings when possible.
To identify key customers who need additional service and attention and feedback to the management team to organize account meetings and reviews.

Key Results/Objectives:

Process all sales on the day they are received.
Follow up on all quotes and invoices on a daily basis to maximize the sales conversion ratio.
Meet agreed weekly targets for:
Order processing.
Quote & invoice followups.
Sales Prospecting.
New Customer Acquisition.

**Please call Megan at Recra on