Housing Performance Officer - London Borough of Hounslow, United Kingdom - London Borough of Hounslow

London Borough of Hounslow
London Borough of Hounslow
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London Borough of Hounslow, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Job description

Would you like to be a part of The London Borough of Hounslow, whose diverse workforce are committed to making a positive difference for our residents and visitors by ensuring the quality of our services are maintained to a high standard?

Hounslow Council is an outstanding council serving an outstanding borough.

With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships across the borough which have transformed how we serve one of London's most diverse boroughs.

Hounslow is the world in one place, full of potential, but a borough hit hard -socially and economically -by Covid-19.

We have stepped up for our residents and businesses like never before.


The Team


We are modernising our Housing and Tenancy Management function to prioritise a public servant ethos, around serving our tenants, and attending to their needs, to prevent problems in their tenancies, improve the quality of the homes we provide, and enhance the quality of their lives.

Managers and staff will develop pride in what they do and how they do it, to make a tangible difference.

The Tenancy and Income service is responsible for monitoring all rent accounts and income recovery activity, administering, and developing the division's policies and procedures, and capturing and reporting on the overall performance of the tenancy and housing management services.


The Role


You will be a highly motivated professional delivering a first class, modern and flexible performance management function for Housing and Tenancy Management.

You are highly organised, able to deal with high volumes of complex data extracted from multiple systems.

Attention to detail comes naturally to you along with an inquisitive and analytical mind to understand the customer behind the data, leading to enlightened interpretation of quantitative and qualitative data.

You'll combine your analytical skills together with your people skills to monitor, validate and produce management information reports. You'll present your ideas in a concise way and will be proactive in your approach. Plus, you'll keep up with the latest legislative changes and always build on your knowledge.

Whether you're working from home, in our office or you're out and about in the community, you'll put your communication skills to great use.

We're looking for people who challenge processes, nurture ideas, and drive forward improvements.

You'll need to be the kind of person who takes the initiative, makes evidence-based decisions, and finishes what you start.

Having a diverse workforce is vital because it helps us to better understand our communities and different perspectives. You'll find that our culture is supportive and inclusive, allowing you to be your true self.

As we want everyone to reach their full potential, you'll take advantage of great career progression and plenty of benefits.

It's time to take pride in your work. It's time to join One Hounslow, one vision, one team.


Key Responsibilities

  • Work collaboratively with your colleagues to monitor the Housing and Tenancy Management's performance, compliance risk and audit frameworks, having a sound knowledge of the business to devise actionable improvements and support through project planning and manage the delivery of improvements.
  • Work proactively to seek more efficient ways of working to improve performance outcomes and service delivery, assisting with training and implementation of new systems.
  • Work effectively in a changeable environment to achieve targets and service objectives with competing priorities, while continuously improving our service offer to tenants to meet changing needs and integrate digital solutions.
  • Keep up to date with key legislation, policies and procedures and maintain a high awareness of issues that can cause legal, reputational, and financial risks to the council, taking action to mitigate or prevent risks arising and ensuring value for money service delivery.

Your Skills:


  • You have excellent IT skills and experience of analysing high volumes of information. You can produce management information and performance data in easy-to-understand formats
  • You are a great communicator who effectively engages and influences a broad range of people to improve performance by using benchmarking data and promoting more efficient ways of working
  • You act with integrity, take personal responsibility and handle stress effectively while motivating others to maintain high levels of enthusiasm to achieve successful outcomes for our tenants. You work proactively, flexibly, and independently, with excellent attention to detail to identify and problem solve, recognising contextual issues that require escalation
  • You are a high performing individual who works collaboratively with others while leading and managing a team to achieve targets and service objectives and make the team the very best it can be.
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