Service Administrator - Redditch, United Kingdom - Go-To Outsourcing
Description
**Service Administrator- ASAP Start**
Reports to the Service Manager
£22,000-£23,000 per year.
Redditch
Hours:
7:1- 4:30 Monday to Thursday
7:30 - 11:30 Friday
Job Summary
Responsible for logging breakdowns, allocating jobs to engineers and third parties, quoting chargeable work, completing jobs once returned to the office by the engineer and booking services.
Key Tasks:
- Answering incoming calls and dealing with queries and/or logging breakdowns
- Customer service including managing expectations
- Actioning and updating customer specific portals where appropriate
- Adding jobs to engineer planners and managing their workload
- Raising order numbers and issuing jobs to subcontractors where appropriate
- Reviewing and processing jobs once engineers have returned information from their visits on bespoke system
- Issuing quotes for chargeable work and following up with customers until either approved or cancelled
- Ordering components where no engineer involvement is required
- Monitoring the planner board to ensure no jobs have been missed and that sub
- Any other work within reasonable requirements of the company
Job Types:
Full-time, Permanent
Salary:
£22,000.00-£23,000.00 per year
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Redditch: reliably commute or plan to relocate before starting work (required)
Work Location:
In person
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