Service Controller - Glasgow, United Kingdom - Perfect Career

Perfect Career

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Service Controller

Location:
Glasgow

Salary:
£20,475.00 per annum

Hours: 37.5 hours a week

Our client, one of the UK's leaders in providing innovative construction and engineering solutions for clients within a variety of sectors including Retail, Health, Education and Commercial, now has an immediate need to employ a reliable Service Controller to work across their internal business divisions who will deal with all administrative duties across defined FM contracts.

Job Function:

To act as the first point of contact, handling inbound and outbound telephone calls & electronic communication from customers and suppliers in relation to refrigeration, fabric & funeral care issues.

To liaise with operations colleagues, external contractors, suppliers and the customer to ensure the effective allocation of jobs to ensure completion within agreed timescales.

Ensure the accurate recording of information on bespoke IT systems, the management of associated documentation, quotes and invoices in line with Company procedures and key performance indicators.

Ensure compliance with associated statutory regulations.

Principle Accountabilities:

Process inbound reactive calls relating to Coop account following up with appropriate outbound calls to field engineers, suppliers and contractors.
Schedule field engineers to priority jobs and schedule contractual priorities via the appropriate field engineers.
Monitor response times of field engineers and contractors to ensure job completion within agreed timescales.
Continuously monitor Engineer activity to maximise efficiency.
Undertaking triage of automatically generated alarms.
Assisting with remote monitoring of alarms.
Communicate fluently and confidently with colleagues, customers and Management.
Ensure effective written and verbal communication of all critical operational issues where required.
Work as part of a team to deliver excellent service to the Customer.
Accurately process purchase orders.
Organise and prioritise work to maximise efficiency and achieve deadlines.
Comply with any other reasonable management instruction.

Key Experience Required:

Proven experience as an office administrator, office assistant or Call Centre Environment
Outstanding communication and interpersonal abilities
Excellent organisational skills
Excellent knowledge of MS Office and office management software
High attention to detail and work with a high degree of accuracy

Job Types:
Full-time, Permanent

Salary:
Up to £20,475.00 per year

Schedule: