Grow Support Assistant - Manchester, United Kingdom - The Riverside Group

The Riverside Group

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Grow Support Assistant

Fixed Term Contract 12 months

Full time 37.5hrs per week

Salary-£21,255
**Working pattern
-
WK- wed,fri,sat,sun WK- tue,wed,thu,fri
**Based in Manchester

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

The difference you'll make

Our "Giving Real Opportunities of Work Programme _(GROW)" provides _employment opportunities to individuals with lived experience of multiple disadvantage (including but not limited to; homelessness, the criminal justice system, mental ill-health and substance misuse) or those with limited experience of work.

You will work in a homeless service and be supported by a Front-Line Service Team throughout the programme.

So, who are you?

This is an entry level role which will give you specialised support, training and practical work experience with a structured training programme.

The aim is to be successful in developing the required level of skill to progress and secure future employment opportunities **.

Enjoy the rewards

Working with us, you'll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills.

We empower our people to do great work by investing in learning, personal development, and technology.

If you're the kind of person that wants to do a really great job and make a difference to our customers, we think you'll love it here.

Sound like a challenge you'd like to take on? Then get in touch and let's talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

Job purpose

Our "Giving Real Opportunities of Work Programme _(GROW)" provides _**employment opportunities to individuals with lived experience of multiple disadvantage (including but not limited to; homelessness, the criminal justice system, mental ill-health and substance misuse) or those with limited experience of work.
**You will work in a homeless service and be supported by a Front-Line Service Team throughout the programme.
**This is an entry level role which will give you specialised support, training and practical work experience with a structured training programme. The aim is to be successful in developing the required level of skill to progress and secure future employment opportunities.

You will work collaboratively as part of a committed team delivering an outstanding service. You will put customers first and empower them to achieve their goals and aspirations. You will undertake a range of tasks that contribute to the safe and effective delivery of the day-to-day service.

Role requires you to:

Support customers:

We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by:

Assisting in the planning and delivery of a range of personalised support and move-on plans.
Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk.
Inspiring and motivating customers to meet agreed outcomes and develop life skills.
Assisting customers with daytoday support and tenancyrelated matters.
Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them.
Signposting customers to appropriate external support services, such as food banks and other community resources.
Supporting customers to be 'tenancy ready', enabling successful move on.
Supporting customers to be financially independent through budgeting plans and maximising income.
Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals
Empowering customers to move towards selfmanagement of their medication by following Riverside's medication procedure.
Maintaining and updating clear, accurate and strengthsbased records on the appropriate digital platform.
Assisting in the promotion of customer involvement and consultation.
Assisting with the delivery of a range of group work sessions.

Deliver a support service:

Support the delivery of the referral process for new customers.
Contribute to the delivery of a housing management service, including income collection and providing customers with tenancyrelated support.
Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns
Clean and prepare customer rooms as appropriate.
Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs o