Head of Managed Services - London, United Kingdom - Advancing Analytics

Advancing Analytics
Advancing Analytics
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Salary:
£
110,000** base; up to 15% Company & Personal performance-based bonus


Perks:
Hybrid working, private healthcare, paid charity days, fantastic team away days, books, paid events, career development.


Location:
Hybrid, either based near Exeter or London
(must be inside the UK**). This role requires 25% travel.


Interview process:
There are 4-stages for this role.
-
Getting to know you.** _45 minutes _-_ Remote_
-
Business p
itch.** 30 minute presentation & questions related to the pitch. _120 minutes
  • Remot_e_
-
Business proficiency
interview**. _60 minutes
  • Remote_
-
Face-to-face interview. _90 minutes_ _
  • Inperson_,_ preferably in London_

Our Values:
Opinionated about tech, inclusive, people over profit, sustainable, career focused, transparent and customer obsessed.


Learn more about us:
YouTube, Totally Skewed Podcast & Data Science in Production. Read our Blogs.


Who Are We?

_ Advancing Analytics_ are a market leader in delivering bleeding edge analytical solutions for customers all over the world. In the current market landscape, it's crucial for businesses to adopt AI underpinned by a robust Data Platform, and we're seeking your collaboration to achieve this. Specialising in Data & AI delivery, advisory, and education, we offer a unique perspective on managed services. Our commitment is to deliver outstanding service that supports not just the technical aspects, but also the overall success of our clients' businesses.


Who are we looking for?


A dedicated, entrepreneurial, ambitious, and self-motived
Head of
Managed Services
with experience establishing a managed service in technology professional services.

This person will drive our managed services practice forward, setting the direction and approach at advancing.


What are the
primary responsibilities for the role?
-
Customer Success: Focused on transitioning projects from successful completion to long-term managed platforms, ensuring that each project continues to deliver value. This role involves close collaboration with clients to set long-term goals, acting as the executive sponsor to oversee the transition and measure ongoing success.
-
Service Development and Portfolio Management: Shaping Advancing Analytics' offerings by developing managed platform services that begin where project delivery ends. This includes working with the Commercial team to identify new opportunities for long-term management, setting up and transitioning projects to managed services, with an emphasis on strategic oversight as the service portfolio grows.
-
Team Development: Enhancing the skills and processes within Advancing Analytics to support the delivery and long-term management of data platforms. This involves working with HR to build a team, including training, mentoring, and effective resource planning.
-
Partner Ecosystem: Strengthening relationships with partners to ensure that managed platforms stay ahead of technological trends and meet ongoing client needs, securing a competitive advantage in managed services.
-
Marketing and Positioning: Communicating the benefits of transitioning from project completion to long-term managed services, and how Advancing Analytics supports this journey to improve sales and reinforce partner relationships.
-
Service Excellence: Establishing standards for the seamless transition of projects to managed services, ensuring consistent quality, effective risk management, and continuous improvement in service delivery processes.
-
Operational Excellence and Innovation: Working with the CTO to align the managed services offerings with technological advancements, focusing on continuous improvement, skill development, and innovation to support the sustained success of managed platforms.
-
Financial Stewardship: Overseeing the financial performance of the managed services department, focusing on long-term profitability through efficient resource management, budgeting, and collaboration with the Finance team to track and enhance financial outcomes.
-
Strategic Leadership: Contributing to the company's strategic direction by advocating for the growth and development of long-term managed service offerings, ensuring Advancing Analytics remains a leader in sustainable platform management.


The role will receive deep support from the owners, and key business functions around commercial positioning, problem and programme structuring, knowledge sharing and quality assurance (to ensure continued high-quality execution to all of our clients).


What will you do on an average day?

  • Meeting clients: Both potential and established, to strengthen our relationships.
  • Project and team management: Providing coaching and support for the Managed Services project teams. This will cover multiple ongoing projects in parallel.
  • Product management: Managing the ideation, planning, execution and delivery of new support
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