Customer Service Advisor - Bicester, United Kingdom - Valda Energy

Valda Energy

Verified Company

Bicester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Us and our culture
:

Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led, and customer-focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers.

Driven by the desire to do right by all our stakeholders, we recognise that our people are our greatest asset.

Our culture and employee environment are always evolving, from the introduction of new benefits to leading structured training opportunities, and of course frequent social events At Valda Energy, you can be assured that you will be supported to be your best and be welcomed in to form part of our friendly team.

Our perks
:

- £22,500 to £23,000 Annual Salary

Company annual bonus scheme
25 days of annual leave plus bank holidays, plus length of service award up to 30 days
Private Medical Insurance with Vitality Health
Life Insurance policy, providing coverage at four times your salary
Employee Assistance Programme offering confidential support and guidance
Enjoy an array of complimentary snacks, drinks, and lunch options in our office
Salary sacrifice pension scheme where we will match contributions up to 4%
Inhouse learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best

The role
:

Due to continued business growth we are currently seeking a Customer Service Advisor in a newly created position. Our Customer Service department is the key contact area for our customers and their energy needs.

You will need to have a strong customer focus background and lead the way in delivering outstanding customer service to our growing portfolio of business-to-business customers.

Can handle complex calls, through influencing, assertive negotiation, and conflict resolution skills.

How you will contribute.
***:

Answers customer queries through various channels promptly to enhance the customer service experience
Patiently listens attentively to customers to address their concerns
Accurately records and logs interaction with customers and updates account information
Works with management to maintain best practices for effective communication with customers
Maintains knowledge of updated company processes and policies
Meets regularly with team leader to give feedback to help improve customer service, response time and the staff experience
Supports the company 'one team' culture

What we are looking for
:

Prior experience within a customer service position
Effective time management skills
Effective problemsolving skills and able to analyse data

Please note we have both full-time and part-time hours available for this position, please feel free to reach out to discuss your individual requirements