Senior Service Advisor - Cirencester, United Kingdom - St. James's Place

St. James's Place

Verified Company

Cirencester, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

St. James's Place (SJP) works in partnership to plan, grow and protect our clients' financial futures.

We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals.

We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and responsible business choices at the heart of everything we do.

We believe in the value of difference and know that diverse teams can help us problem and innovate for clients.

We look for people to join SJP to make an impact and to contribute to our culture which is based around long term relationships, doing the right thing, and being the best version of ourselves.

Location:
Cirencester/Hybrid (2-3 days p/wk within the office)

Employment Type:
Permanent

What you'll be doing:

Handle all Partners/Field Management Team calls in relation to all aspects of Partner Remuneration, Partner Benefits, Client Management and related queries.
Initiate contact/investigation with admin centres and 3rd parties for queries that require further investigation and liaise and update Partners/FMT.
Actively get involved in projects to support the development of the Partner Finance department and follow these from beginning to end.
Senior Service Advisers are considered experts in all aspects of Partner Remuneration and should continuously develop, retain, and maintain their knowledge.
Putting Partners first always and delivering a professional, friendly, and consistent service across the Partnership and FMT.

Who we're looking for:

We're looking for someone with experience from within a customer service role (any environment considered).
Excellent communication skills, able to deal with people at all levels and across all mediums.
IT literate, comfortable using systems including MS Office suite.
Confident and proactive approach to tasks and communications.
Numerate and accurate with an excellent eye for detail.
Resilient with an ability to adapt easily to change.
Strong team player with good interpersonal skills.
Tenacious & Pragmatic.
Takes ownership and responsibility for all tasks and instructions.
Accountability for all work undertaken and commitments.

TOM.POST.TO.LDIN

What's in it for you?

Private Medical up to family cover paid for by Company

- via BUPA. No excess for claims.

Meaningful protection benefits with real value, such as 10X life cover, PHI, and critical illness.
Non-Contributory Pension 10% (increasing with length of service up to 15%) with further pension matching.
Parental leave 6 months full pay
28 days holiday entitlement plus bank holidays (based on fulltime equivalent) with the option to buy up to an additional 5 days holiday
Not applicable to Fixed-Term Contracts (standard uplift applies in lieu of the protection benefits)

Flexible Working
We know that everyone works best in different ways, at different times and in different environments.

We have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours.

Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation

What's next?
Our team will be in touch.

As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.

#LI-HYBRID