Multi Skilled Operative - Newcastle upon Tyne, United Kingdom - Persimmon Homes

Persimmon Homes

Verified Company

Newcastle upon Tyne, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible.

Discover new opportunities to grow, learn new skills and release your potential.

We're Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities across the UK and delivering around 15,000 homes a year.

We have 30 operating businesses in England, Wales and Scotland, three house-building brands and three off-site manufacturing facilities.

We're looking for people like you, and this could be your opportunity to start Building Your New Possible.

What is the role?
This is an exciting opportunity to join the Customer Care Team. This role reports to the Customer Care Operations Manager/Head of Customer Care.

The purpose of the role is to execute remedial works in accordance with Company Guidelines, Group Standards and Procedures for Customer Care, whilst maintaining high standards of customer excellence.

The role will include:

Complete all remedial operations in full compliance with the company H&S policies and procedures, putting the safety of our teams, contractors and customers as first priority. This includes making sure all tools used are in good working order and compliant with the H&S requirements.
Ensure that the company vehicle is roadworthy, clean and tidy at all times and that both company and private tools are in good working order and compliant with any testing requirements.
Take work instructions from your Customer Care Team, ensuring all customer appointments are attended on time in order to repair defects in a timely manner, to a high standard and ensuring first time resolution.
Ensure all works are completed within the required SLA's and in accordance with Company Guidelines and processes.
Be considerate of the needs of individual customers whilst operating within their homes.
Complete all required online reporting via the Operative App, facilitating accurate record keeping of defect resolution and root cause analysis. This includes accurate descriptions of root causes and action take, as well as photos or videos wherever appropriate.
Minimise costs associated with remedial works and adhere to the signoff and cost recording policies, identify all contracharging opportunities.
Provide detail and supporting evidence of all works that are chargeable to a third party contractor.
Liaise with and monitor subcontractors where appropriate, to complete inspections of reported defects, providing full details of agreed works to both the customer and the Customer Care Coordinators.

What we need from you?

Be highly competent at a range of practical skills, basic joinery, painting and plastering / patching
Demonstrate good verbal and written communication skills.
Be intuitively customer centric, with a good understanding of business requirements and brand positioning.
Demonstrate an ability to learn different systems and be conversant with the basic Microsoft tools such as Microsoft Outlook and Word.
Thrive in a busy, fast paced environment.

What's in it for you?
Salary and benefits package

Competitive Salary (DOE)
Pension
Life Assurance
Company Van
Fuel Card

Persimmon are Proud Sponsors of Team GB

No Agencies please - Persimmon will not accept speculative CVs as a means of introduction

Persimmon is an equal opportunities employer. We are committed to encouraging equality, diversity and inclusion among our workforce and eliminating unlawful discrimination._
Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best._