Head of Customer Success, He - Remote, United Kingdom - Tribal Group

Tribal Group

Verified Company

Remote, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the role

We at Tribal, one of the EdTech global leaders in the specialist field of Student Management Systems, are seeking to recruit a new senior level opportunity for a Head of Customer Success, spearheading a team of professionals who will aim to provide a first-class service to our Higher Education customer base.

As Head of Customer Success you will be tasked with implementing a strategy for managing customer projects, plans and also challenges particularly relating to
SITS - Tribal's student information management system.

The Head of Customer Success will also be tasked with making sure the team maintain a high standard of service to all our HE customers both in UK & Internationally, utilising senior level experience & knowledge within HE &
SITS.

A further key requirement of the role will be managing and reporting on data related to the service, with a requirement to present to senior management & C-Suite levels of audience on occasion.

The person
Practitioner level knowledge & experience using the system SITS -
essential
Practical experience from a company/organisational background within HE, particularly Student Management

Widespread knowledge of the overarching aims, objectives and needs of HE organisations including understanding of governance processes

Strong leadership skills, both managing a team and implementing successful strategies.

Extensive stakeholder management experience, whether it's managing internal or external customer relationships

Excellent organisation and planning skills including delegation of task.

What can Tribal offer me?

This is an unrivalled opportunity to join a team of driven, meticulous, and passionate professionals, who are challenging the status quo of products that are provided globally to institutions that specialise in education, training, and learning.

Our software is world class and we believe we give our teams the tools, environment, and training to be world class too.

Not only will have full access to learning resources to continue to up-skill whilst part of our team, but we offer competitive salaries, a flexible working environment, and a generous range of benefits.