Account Handler - Birmingham, United Kingdom - Zurich Insurance

Zurich Insurance

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Flexible

Closing date: 28th November 2023

The opportunity:

We're looking for a Telephone Account Handler to support the growth and development of the Zurich Municipal Sales Team.

This is an exciting opportunity to develop then maintain business relationships with customers in the Social Housing sector.

In this dynamic role, we'll expect you to support the Risk and Insurance Consultants in providing excellent outcomes for our customers and develop and grow profitable relationships with a panel of your own customers too.

You'll do this predominantly via the telephone, along with face-to-face visits where appropriate.

This role requires a wide variety of skills and is for someone who relishes a challenge and likes to be given the freedom and responsibility to go out there and make it happen.

The role includes supporting customers across the UK with a mix of home, customer, and office working environments.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours.

This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time.

Please talk to us at interview about the flexibility you may need.

What will you be doing?

Well, you can expect no two days to be the same, you'll be working with your team as well as interacting with the wider Zurich and our Social Housing customers daily.

To ensure our customer's risk and insurance requirements are met, you'll be expected to interact with many different internal teams and colleagues including Risk, Claims, and Underwriting.

You'll therefore be someone with great networking skills and can put the customers' needs first. In addition, you will be expected to support the Sales team in meeting financial, governance, and service targets.

We need you to provide a standout service experience for customers and stakeholders and be responsible for delivering quality and timely solutions for them, exercising your judgement to ensure that we take on profitable risks in line with our strategy.

This means taking ownership of your workload, supporting colleagues, and delivering for our customers.

Who are we looking for?

It doesn't matter if you have worked as an Account Handler before, what we really need is a willingness to learn and to contribute.

We are looking for someone with previous experience in a customer facing role that has dealt with both business and individual customers.

Previous insurance experience would be great, but what we really need are your strengths and energy to come into play

In this role, communication is key, as you will work with many functions to ensure customers experience our full proposition.

It would help if you were comfortable making decisions using both data and your own judgement to provide the best outcomes for Zurich and our customers.

We'd like you to be happy to challenge processes and decisions using your attention to detail. You'll naturally adapt your style to different workloads and pressures and be able to think on your feet. Last but not least, organisation and the ability to prioritise are really important, our customer, and good quality business is always foremost on our minds

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer.

Together we're creating a brighter future for our customers, our people, and our planet.

With over 55,000 employees in more than 170 countries, you'll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We've made a promise to each other and every employee; to focus on sustainable impact, to care about each other's wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you.

Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for.

We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture.

We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.

We've an environment that places a real importance on our people's wellbeing from a physical, mental, social, and financial perspective.

We work with our wellbeing partners and industry