Appointments Coordinator - London, United Kingdom - Moorfields Eye Hospital NHS Foundation Trust

Moorfields Eye Hospital NHS Foundation Trust

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is an exciting time to join Moorfields as we build on recent successes and engage future initiatives to improve care delivery for our patients.

This post offers an excellent opportunity for dedicated administrators to support the delivery of timely and patient focussed care.

We take pride in our team and would love you to join us.

Key to the delivery of care is the processing and scheduling of new outpatient appointments.

The Booking Centre is located at City Road and is the main new single point of access for Optometrists to send Patient referrals to.

It comprises of 3 large teams; the Bookings Team, the Contact Centre, and the North Central London Single Point of Access.

The new single point of access team is a multi-disciplinary team that will support a new referral flow process from North Central London (NCL) community Optometrists and ensuring they are forwarded to the appropriate service in NCL, this compromises of eye services within Moorfields, Royal Free and North Middlesex all part of the National EyeCare Programme.

You will be responsible for a service or a group of services with changing priorities

Please ensure you clearly demonstrate how you meet the requirements of this role in your supporting statement.

Our organisation is driven by our strategic objectives and organisational values and we look for people who are strongly aligned with them.

This vacancy will suit someone who is driven to creating new pathways for change, driving Moorfields Eye Hospital to towards the longer-term goal of the move to Oriel our new eye care facility in partnership with UCL.

We have a wide range of benefits for our employees to enjoy. Including discounts on local restaurants / shops and our dedication to the health and well-being of our staff.

The Booking Centre is the central hub for new patient bookings for Moorfields and as such, has a large team covering registration, bookings and telephone calls on behalf of our three divisions.

You will join a supportive team with opportunities for personal and professional development.

Please see attached JD for in-depth list of duties and responsibilities.

To manage the first appointment bookings for designated services, providing a professional, comprehensive and efficient service to the Trust's outpatient clinics based at City Road and its associated satellite units.

To manage all GP referrals through the e-Referral System.

Manage telephone enquiries from patients, carers and external agencies in relation to appointments and general enquiries in a courteous, professional and efficient manner ensuring accurate records are maintained, both manual and electronic, and appropriate action is taken in a timely manner.

To adhere to all agreed Key Performance Indicators for booking and for data quality, providing exception reports where these are not met.

Provide timely information on waiting lists, waiting times, workload and capacity and demand information which influences service provision.

To be aware of the NHS 18 week referral to treatment (RTT) target and ensure all GP referrals are booked within time frame to avoid breaches, escalating any capacity issues to the relevant service manager.

To promote a positive image of the Trust's outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.

To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.

To ensure adherence to the Trust's Access Policy at all times.

To work as part of a large administrative team and provide cross
- cover as and when required.

PROBATIONARY PERIOD

During the probationary period, your suitability for continued employment will be assessed and provided a satisfactory standard is achieved and maintained, your employment will be confirmed.

The probationary period may be extendedOr your employment terminated either during or at the end of probation, in line with the trust Probationary Policy.

For the duration of the probation period, the notice period will be in line with contractual obligations on either side.