Night Concierge - London, United Kingdom - PMR
Description
The Role:
4 nights on, 4 nights off; 7pm - 7am
- Excellent quality customer service for the development, its residents, and guests.
- Motivate colleagues to strive for and achieve success for the company.
- Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors working collaboratively to achieve overall business outcomes.
- Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.
- Work closely with the Residence Director with the implementation of SOP manuals, policies, and procedures.
Requirements:
- Minimum 3 years hospitality experience as a concierge within London superprime, 5* hotels or residential schemes.
- Must have excellent communication skills and customer service skills.
- Must be service driven, understand the importance of going the 'extra mile'.
- Experience serving UHNWIs.
- Clean full UK driving licence held for no less than three years required, to assist with valet service offered to residents and guests.
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