Patient Advisor at Channel View Medical Group - Teignmouth, United Kingdom - Torbay and South Devon NHS Foundation Trust

Torbay and South Devon NHS Foundation Trust
Torbay and South Devon NHS Foundation Trust
Verified Company
Teignmouth, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Channel View Medical Group in Teignmouth is seeking an enthusiastic, motivated person with great people skills to join our friendly Practice.

We are looking for a dedicated, compassionate, and approachable individual who will complement our team.

The individual must be a team player, have excellent communication skills, good time management skills and the ability to work under pressure when dealing with patients face to face and on the phones.

Acting as the central point of contact for patients. Dealing with all telephone queries/requests from patients and acting as liaison with the Clinical team, as necessary. Booking appointments and distributing information, messages, and inquiries for the clinical team.

  • To greet patients arriving at the reception desk in a friendly and professional manner and assist with their queries and requests, including Appointments Repeat prescriptions and Test results.
  • Logging arrival and directing patients to the appropriate part of the surgery.
  • Ensure reception and waiting areas are kept neat and tidy.
  • Action start and end of day procedures.
  • Answering the telephone within agreed timescales with a professional and pleasant manner.
  • Dealing with patient queries both personal and via telephone accurately, efficiently, and effectively. Accurately taking messages including patient details, contact details and specifics of the message and convey to the appropriate person using appropriate methods of communication dependant on urgency.
  • Registering patients on the SystmOne whether they are a regular, immediately necessary, temporary resident or private patient accurately and completely.
  • Booking appointments accurately with the appropriate clinician using SystmOne.
  • Signposting and prioritising patients in line with appropriate training.
  • Taking appropriate and accurate demographic / personal details of patients to include disabilities, carer status and other details relating to equality and diversity.


Channel View Medical Group provides excellent patient centred medical services to almost 18,000 patients over four sites in the beautiful coastal town of Teignmouth and on the edge of Dartmoor.


We are an innovative, hard-working, and friendly Practice that prides itself on creating a supportive environment for the whole team.

Our Group consists of 14 GP's, 3 Advanced Nurse Practitioners and a total of 75 staff across clinical and administrative teams.


At Channel View the GP's and ANP's use the Doctor First approach, with initial telephone triage and management of their own face to face appointments.

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

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