Bank Out of Hours Supervisor - Orpington, United Kingdom - Bromley Healthcare

Bromley Healthcare

Verified Company

Orpington, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

BANK Out of Hours Supervisor - Band 4

£29,460 - £31,909 Inc HCAS per annum pro rata

Working overnight sessions 23:30-08:00, Evenings 18:30-23:30, Weekends :00 and 16:00-23:30

The post holder will work closely with the Team Leader in the Urgent Community Response division working within the Care Coordination Centre (CCC) ensuring that effective administration support is provided to GPs, nursing services and Bromley Borough residents out of hours.

The post holder will also work closely with drivers and the other Team Coordinators working within the CCC.

We are looking for bank supervisors who can cover a variety of shifts but predominately overnight shift which is 11.30pm - 8.00am Monday to Sunday.

Evening shifts Monday and Friday and weekend shift As well as public holidays

Proposed Interview week commencing 8th July 2024

Responding to calls and enquiries from patients, doctors, 111 and other healthcare professionals

Adding referrals to the system, ensuring all visits are completed and referrals are prioritised

Working alongside the OOH doctor and driver to review competing priorities and to ensure the doctor is at the right visit at the right time

Escalating any concerns through the correct pathways and using the datix incident reporting system to document any incidents

Working collaboratively with other Bromley Healthcare health care professionals to ensure that highest standards of care are delivered OOH to patients in the borough of Bromley

Bromley Healthcare is a community interest company providing a wide range of services including community nursing services such as district nursing, health visiting to specialist nurses, as well as therapy services for children, young people and adults.

Bromley Healthcare is a great place to work.

The unique way we deliver services and offer everyone who works here a voice, means that your career with us will be rewarding.

Social Enterprises are a fairly new and exciting way to deliver healthcare, offering many of the traditional advantages of the NHS (such as excellent training and development) with the freedom for innovation by being able to reinvest any surpluses we make into the community.

Salary is dependant on NHS experience and current banding/pay point, applicants from outside the NHS will receive the start point of the salary scale in line with NHS terms & conditions.

Management

To provide day to day management of the OOHs Team within UCR, including but not limited to:
Supervising the drivers on shift, in line with Bromley Healthcare's policies and its expectations of OOH Supervisors.

Identifying any potential gaps in administrative support and attempting to rectify them using alternative resources where necessary.

Effectively managing changes within the team and promoting a positive working approach.

Service Delivery

Responsibility for day to day service delivery, including but not limited to:
Call Management

Managing, prioritising and delegating workload to the team on a daily basis to meet the competing demands of the clinical teams and service

Responsibility for ensuring standardised processes are followed on a daily basis

Ensuring all recorded information is accurate, up to date and factual i.e. outcomes and activity codes are recorded in a timely manner on EMIS and Malinko.

Ensuring adherence to information governance policy, including but not limited to the storage of patient information, and the safeguarding of patient information

Responsible for effective administrative caseload management on a day to day basis.

Ensuring a personal understanding of care pathways and points of access for Health Care Professionals.

Acting as the first point for formal complaints, identifying the complaint, documenting on Radar and starting a preliminary investigation.

Service Development and Improvement

Successfully embedding new processes with team members, following direction from the Team Leader.

Reviewing day to day processes and identifying potential efficiency savings and escalating to Team Leader.

Supporting the Team Leader with the creation and future development of SOPs.

Management Information and Reporting

Responsibility for proactively trying to avoid and if unable to, highlighting any potential breaches in waiting times, DNAs and UTAs alongside other KPIs to the Team Leader.

Responsibility for ensuring the completion of service specific administrative functions such as but not limited to - monitoring of lab reports on EMIS, management of workflow manager errors, opening appointment books on EMIS and updating district nursing visit information on Malinko.

Monitoring day to day service statistics to react as/when required in terms of allocating workload and changing tasks/priorities across the team.

Other

Escalating any estates or equipment issues to the Team Leader and Head of Care Coordination for resolution.