Customer Service Team Manager - Manchester, United Kingdom - Jobwise Ltd

Jobwise Ltd

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Team Manager required for the UK's leading facilities management and professional services company.

The business look after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices.

The Company put their customers at the heart of everything they do and are keen to hire a team of people who are passionate to deliver 1st class customer service.

You'll enjoy working with a core team and motivating individuals to reach their full potential.
Additionally, youll be a point of escalation for all problems within the team.

It'll suit someone who works well under pressure to meet the challenging deadlines for both operational and people aspects of their roles.

The working pattern is Monday to Friday, between the hours of 8am and 5pm.
What will you be doing as a Customer Service Team Manager?

Taking inbound calls from Clients
Working to strict SLAs
Proactively solving issues that have been raised by the customer service team
Actively liaising with other departments in finding a resolution
Demonstrate being a strong manager with proven ability to lead, motivate, inspire, and support a diverse team.
Taking ownership of problems
Being always helpful and courteous
Plan and manage own workload
Processing documentation accurately
Confident in dealing with complaints

We would LOVE to hear from you if you have the following skills and experience:

Ideally managing a diverse workface in a customer service/helpdesk environment
Knowledge of all Microsoft packages, and very computer literate
Must have excellent communication skills both written and verbally
Good grammatical and numerical skills
Must be passionate to provide excellent customer service and support their team
Following processes and working towards strict service level agreements
The ability to be calm and composed under pressure, with good decisionmaking skills
Demonstrates forward thinking/planning, with a positive and cando attitude
Able to use own initiative
Your previous roles could have included Helpdesk Advisor, Customer Service Team Leader, Customer Contact Centre Manager, Contact Centre Team Leader, Customer Service Agent, Facilities Helpdesk Advisor, Customer Service Representative, Customer Service Executive

What will you get in return for your work as a Customer Service Team Manager?

Salary of up to GBP35,000k, dependent upon experience
Working core hours Monday
Friday, 8am5pm
Holiday Entitlement is 25 days + bank holidays
Working for the UK's leading facilities management and professional services company
Discount scheme available with savings across 100s of retailers on a variety of products and services
Free parking
Cycle to work scheme
Close to major motorway and public transport links
There are multiple vacancies available as they are setting up a new team
Team incentives and celebrations and Company events
Company benefits scheme which gives you the chance to purchase flexible benefits including additional holiday
Dental care
Interest Free loans for technology and much more
Employee Assistance Programme, 24/7 virtual GP service for you and your household and free Life Assurance Cover

If this sounds like a role you will LOVE, please send your CV

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