Supervisor - Ashford, United Kingdom - McArthurGlen Designer Outlets

McArthurGlen Designer Outlets
McArthurGlen Designer Outlets
Verified Company
Ashford, United Kingdom

6 days ago

Tom O´Connor

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Tom O´Connor

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Description

Job description Role**:


  • Supervisor or Womenswear/Menswear Specialist.
  • Reporting to: Store Manager, Assistant Manager.
  • Job Purpose: To achieve personal and store goals, and to develop lasting client relationships. To provide staff supervision and guidance, complying with all company policies, procedures and directives. To ensure the highest level of customer service standards are painted at all times.

Responsibilities:


Sales & Service

  • Actively sell in a professional and friendly manner contributing to the development of the turnover
  • Achieve individual sales targets by demonstrating a passion for the product, our brand and its values
  • Introduce our collection to clients with confidence and ease
  • Engage with our customers to the highest standard, exceed their expectations by going the extra mile and building strong customer loyalty
  • Build and maintain repeat clientele by utilizing the stores client book
  • To always use initiative to be a senior leader amongst the Sales Team, and support them in development and achieving their own business goals.
  • To become an expert on the Sandro Customer Journey and lead by example
  • To run the sales floor when requested by the management team ensuring the slick operation, clear communication and sales driving hours whilst maximising conversion opportunities with the team.

Product

  • Support and develop Sales Assistants in relation to indepth product knowledge in order to aid our customers fashion needs
  • To provide accurate and informative product knowledge including the features and benefits of the products available
  • Promote the brand, products and services at all times

Operations

  • Ensure sales transactions are processed with care and attention
  • Adhere to stock control procedure
  • Assist in the maintenance of all merchandising/visual directives adhering to the Company guidelines/expectations
  • Ensure the sales floor is neat, clean, organized and reflects the correct visual image at all times
  • Support the management team in ensuring the team are trained and understand all till and cash handling procedures
  • Support the store in minimising stock loss by following the loss prevention policies, procedures and action plans.

Teamwork

  • Work as an effective part of the store team
  • Demonstrate flexibility in order to meet store needs
  • Build professional and effective relationships that support team goals
  • Support all team members in achieving team goals through professional and effective relationships
  • Communicate team goals and objectives in the absence of your management team Essential Key Behaviours:
  • Sales and target driven
  • Customer service focused
  • Planning and organisation skills
  • Passion for fashion
  • Highly motivated

Job Reference:
ASH02169
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