Customer Services Advisor - Bradford, United Kingdom - Anchor

Anchor
Anchor
Verified Company
Bradford, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Payment Advice - Customer Service Advisor


Location:
Bradford


Salary:
£20,435.01 rising to £21, pro-rata) after successful completion of a 6 months' probation


Contract Type: 6 month fixed term contract


Hours: 28


About Us


Anchor Group is the largest provider of specialist housing and care for people in later life in England, employing more than 9,000 people throughout England.

We provide more than 60,000 homes for older people and are a trusted care provider with more than 100 care homes.

We know that quality services start with quality people.

We work hard to be recognised as a leading employer and are committed to retaining and attracting the best in our industry.

At Anchor Group we believe in our values. We are Accountable, Respectful, Courageous and Honest.

We believe our people should be proud of the work they do making a difference to society and our customers.


About the role:

Anchor Customer Centre provides sector leading customer service and provides opportunities and choice in where and how people live. Our Customer Services team is split into different areas all of which are as equally important as each other. Working within the Payment Advice team, you will be responsible for dealing with all resident arrears and credit balances. This includes current and former residents across all tenure types.

Our aim is to reduce our total arrears whilst establishing behavioural trends in an attempt to prevent financial hardship and support residents with debt.


Some of your key responsibilities will include:

  • Effective arrears management using our internal policy and procedures
  • Inbound and outbound call handling (establishing consistent payment methods, agree payment arrangements to suit business and resident, take payments)
  • Assisting operational colleagues (agreeing next steps, utilising available technology to support residents face to face)
  • Account and report analysis to maintain best practise

About You
Experience in arrears management or debt recovery is preferred but not essential as you will receive comprehensive training


You will have:

  • Effective and accurate communication skills both written and verbal
  • Excellent attention to detail
  • Flexibility, resilience and be able to adapt within an everchanging environment
  • Ability to build strong and effective relationships with stakeholders
  • Genuine enthusiasm for providing a high standard of customer service
  • Competent in multitasking, prioritising and forward planning with the ability to manage competing demands


Hundreds of talented professionals with a range of specialist skills and experience based in our Bradford and London offices make up our Support Services.

While we all do very different things, we work towards the same goal of improving the lives of the older people who live with us.


Anchor - a great place to work
Anchor is England's largest not-for-profit providers of care and housing for older people.

Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.


We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here.

That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.


A rewarding environment
From health and happiness to finance and your career, we'll give you all the support you need.


Health & happiness

  • Gym, fitness and wellbeing discounts
  • Mental health support
  • Flexible working options

Finance

  • Pension plan contribute between 4% and 8% and we'll match it or better
  • Quick and easy pension transfer service
  • Savings and financial advice, loans, free life assurance
  • Discounts on shopping, holidays, phones, technology and more

Career

  • Ongoing personal and professional development programme
  • Leadership Pathways online learning resources
  • Career progression and promotion opportunities
To see our full range of benefits, check out our dedicated rewards website


Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer.

We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.


We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks.

These work to celebrate diversity, address concerns, review policy and practice and empower their members.

We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.


We are a member of Inclusive Employers, a Stonewall Diversity Champion and a signatory to the Care Leaver Covenant and HouseProud Pledge schemes.

HO22
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