Customer Service Advisor - Sheffield, United Kingdom - Royal Mail Group

Royal Mail Group

Verified Company

Sheffield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job reference number
286601
Customer Service Advisor - Learning Services - C2A00- Sheffield

Full time

Permanent

Starting Salary:
£20,972

Royal Mail Sheffield

Royal Mail have an exciting opportunity for a Customer Service Advisor in Learning Services to deliver a customer-focused efficient, cost-effective, and accurate DCPC might be worth explaining the acronym provision to Advanced Driver Coaches and Parcelforce as part of a busy team.

You will support the Learning Services Support team to deliver a centralised Training Scheduling and Enrolment service to meet agreed Key Performance Indicators in a manner consistent with Royal Mail values.

This is a Hybrid Working role which involves 2 days a week in the Sheffield Pond Street Office.

About the role

You'll deliver the DCPC service to SLA with high levels of accuracy and strictly adhering to all JAUPT and DVSA regulations.

You'll schedule training interventions to meet customer demand plans and ensure that all delegates and line managers receive timely and accurate notifications.

You'll match trainers to customer demand plans, ensuring the optimal and cost-effective alignment of skill to meet customer needs.

Build and maintain effective and mutually beneficial working relationships with field-based trainers, team leaders and stakeholders across both Learning & Development and the wider Royal Mail Group.

Effectively using our internal system, Success Factors, you will ensure that all course and delegate information is up to date and accurate.

You'll ensure that all delegates and where appropriate, line managers receive timely and accurate course enrolment notification in accordance with agreed service standards.

You'll prioritise your own workloads and support colleagues in the delivery of HR Services Learning Services products, in order to identify and execute process improvements in accordance with the HR Services approach to Service Improvement Review standards.

You'll own personal development ensuring the continued capability to deliver current and future service requirements.

About You
To be successful in the job you will have the following skills and attributes.

Experienced in delivering exceptional customer service, with a track record of building and maintaining effective working relationships
Rigorous attention to detail
Strong organisational skills, with the ability to handle numerous tasks concurrently; while delivering to strict SLAs
PC Skills, including MS Word and MS Excel to a competent level
Competent with Microsoft Excel, with a knowledge of figures and auditing
Highly developed interpersonal skills, with the ability to communicate professionally at all levels
Ability to work on own and as part of a team, assisting and supporting colleagues to ensure team deliverables are met
Demonstrable willingness / track record of owning personal development

Extra Benefits

Generous
holiday entitlement of 5 weeks (plus bank holidays), increasing with years completed service
Company
pension scheme with competitive contribution rates

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RMG Share Schemes - partnership and matching share offer

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Family friendly support:

- enhanced maternity pay, paternity leave, adoption leave, shared parental leave and childcare vouchers

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Discounts and offers:

- there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.

Supportive and generous company
sick pay:
Access to our
Feeling First Class service, providing both mental and physical wellbeing support

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Lifestyle benefits

You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.

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Financial support:

- information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*-
Your peace of mind with

Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner

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Free & discounted RMG products - free keep safe & redirection, partner discounts
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Free stamps at Christmas

Available only to perm employees

Your career in safe hands

At Royal Mail we value our people and we want our people to be proud to work for our businesses.

We have the assets, the infrastructure and the scale that others don't, yet we are a big part of the communities we operate in, making billions of precious deliveries each year.

We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.

An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral