Customer Service Coordinator - Kettering, United Kingdom - Impact Recruitment

Impact Recruitment
Impact Recruitment
Verified Company
Kettering, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Service Coordinator

Kettering

Permanent

Office-based, full-time (8.30am to 5pm)

£22,000

Key duties and responsibilities of the Customer Service Coordinator:

  • Manage all customer queries from the point of order through to project completion.
  • Liaising with customers, keeping track of installation dates, and providing consistent updates.
  • Help organise work schedules and create installation packs.
  • Communicate with installation supervisors, onsite contractors, and installation teams.
  • Support with general administrative tasks as needed.

Key experience and skills required for the Customer Service Coordinator:

  • Previous experience within customer service administration.
  • Experience working within manufacturing or construction would be highly advantageous but is not essential.
  • Professional telephone manner.
  • Great people skills and rapportbuilding.
  • Ability to work independently in a busy, timesensitive environment.
  • Excellent written and verbal communication skills.
  • Strong organisation, time management, and attention to detail.
  • Good level of IT proficiency (MS Office, including Word and Excel).

Further information:


  • Competitive salary
  • 23 days holiday (excluding Bank Holidays)
  • Pension Scheme
  • Ongoing training with excellent career development and progression
  • Officebased with a 3pm finish each Friday.

All responses will be managed in accordance with GDPR.

Job Types:
Full-time, Permanent


Salary:
£22,000.00 per year


Benefits:


  • Company pension
  • Employee mentoring programme

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • Kettering: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Service: 1 year (preferred)


Work Location:
In person


Reference ID:
NDJ838
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