Ir/pbr Administrator - Belfast, United Kingdom - Capita

Capita
Capita
Verified Company
Belfast, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

As an IR/PBR Administrator you will support our Disability Assessors and make enquiry calls, return cases to the DWP/DFC or sourcing further evidence from a variety of GP surgeries for new and existing claimants of Personal Independent Payment to complete paper based reports.


Job title:

IR/PBR Administrator


What you'll be doing:


  • Making calls to GP surgeries for further medical evidence and feeding back to DA any updates.
  • Making the necessary check on the advanced finds to follow up if FME has been received by due date and making the appropriate action on CRM if it has / hasn't been received.
  • Allocating cases to DAs to ensure fair distribution of cases. Liaising with the Team Manager and updates.
  • Case reviews Lot 4 and Lot 2 to support Change of Assessment team and cross check appointments date matches date on case. Update COA team of any changes.
  • Field any inbound calls to the DA as and when required.
  • Any ad hoc duties that may be deemed necessary by the business to ensure successful delivery of the PIP assessment service.

What we're looking for:


  • The ability to work well within a team and demonstrate flexibility to meet the needs and expectations of the team/business.
  • The ability to take ownership of own workload and resolving any issues wherever possible at the initial stage of enquiry.
  • Excellent communication skills.
  • Genuine enthusiasm for customer service.
  • Good time management.
  • High attention to detail and accurate data inputting.
  • Be adaptable to change in a constantly shifting environment.
  • Being able to work on your own accord and provide any initivative as and where necessary.
  • Good working knowledge of the Microsoft Customer Relationship Management (CRM) system.
  • Strong Microsoft Excel skills.

About Capita PIP


At Capita, we're carrying out Personal Independent Payment (PIP) assessments on behalf of the Department for Work and Pensions (DWP) across the Midlands and in Wales, and on behalf of the Department for Communities (DfC) in Northern Ireland.

PIP helps people with a wide variety of disabilities cover the extra costs that they may face when trying to lead full, active and independent lives.

Join us and discover how you can use your compassion and healthcare skills to take your career in a different direction.


What's in it for you?

  • Basic salary of 21,225
-
23 days' holiday
(rising to 27) with the opportunity to buy extra leave
- company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform


What we hope you'll do next:


Location:

Belfast
,

United Kingdom


Time Type:

Full time


Contract Type:

Permanent
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