Business Support Team Leader - Birmingham, United Kingdom - Omega Recruitment

Omega Recruitment

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hours Per Week :36.50 hrs

Start Date :18/09/2023
Start Time :08:45 End Time :17:1
Company type : Public Sector / Local Governement
Contract type : Ongoing 12 months

Job Purpose
To provide high-quality Business Support services ensuring Customer focus, a consistent business approach and responsible and efficient service.

Responsibilities:

To be responsible for a Team of Business Support Officers and Administrators, ensuring responsive customer service, staff development and welfare so the service meets the needs of the business.

Acting as a Professional Lead across multiple teams, to be responsible for consistent and standard support.

Facilitating a culture of continuous improvement so that processes are maximised to support the best outcomes for Children Young People and Families.

Main Tasks:

Provide business support services to internal/external customers,
Responsible for the management and organisation of a team or teams of Business Support staff providing a range of administrative services across a number of functions.
Act as the point of customer escalation, resolving issues
Ensure effective communication for the team, between teams
Produce and analyse performance management information
Manage and monitor budgets for the area of responsibility
Responsible for the procurement, management and effective use of all assets within the Trusts procurement framework e.g. building supplies and maintenance, office equipment for the area of responsibility
Proactively manage complex and sensitive complaints through to resolution, maintaining sensitivity and confidentiality at all times in line with Trust polices and procedures.