Receptionist - Harrogate, United Kingdom - Oakdale Centre CiC

Oakdale Centre CiC

Verified Company

Harrogate, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Oakdale was established nearly twenty-five years ago and is highly regarded as a professional therapy provider.

We are a not-for-profit community-based organisation and our team is united by a commitment to provide flexible, bespoke, evidence-based and high-quality clinical services to meet the particular needs of each of our clients as well as the requirements of commissioners for an appropriate, collaborative, value-for-money service.

The Oakdale Group provides a wide range of specialist assessments, including for autism, ADHD, and developmental trauma. Oakdale also provides a wide range of psychological therapies for children, young people and adults. Many of our services are commissioned by the NHS, Local Authorities and schools, and include services for NHS staff.

Others are accessed by members of the public who pay for them privately, through medical insurance or through our charitable arm.

Oakdale has Clinical Centres in Harrogate, Leeds and Halifax and also delivers services from other consulting rooms in the North of England and remotely on a nationwide basis.

Oakdale's outstanding multidisciplinary team consistently receives excellent feedback from clients and commissioners alike. Oakdale values its clinical and administrative teams and strives to ensure that both our clients and our colleagues are at the heart of all that we do

MAIN PURPOSE
The Receptionist is a core post in the Oakdale Centre.

The role is pivotal in ensuring the smooth day-to-day running of a busy counselling centre, providing services for a diverse range of clients.

This role is responsible for the day-to-day organisation of the Centre, including all administrative tasks.

MAIN RESPONSIBILITIES
1) Administration

To answer the front door and direct clients to their therapy room
To answer the telephone, take messages, make or rebook appointments, and assist Oakdale's clients and therapists with the organisation of appointments
To take on a busy administration workload helping Oakdale and Oakdale's therapists process their caseloads
Being a first point of telephone contact for clients
Taking client information and enquiries
Managing therapist's diaries
Inputting information onto Oakdale's client database
Processing case administration within this system
Assisting in the set up and administration of continuing professional development training courses and providing general support for the management team
Take credit card payments
Check the building and lock up at the end of the shift, including setting the alarm
To provide health and safety support assistance with facilities management, including recording any relevant issues and then reporting them to the centre manager and appropriately resolving them.
To ensure that all policies and procedures are adhered to, kept up to date and reviewed.
To ensure the building is kept securely at all times and complies with annual health and safety regulations at all times.

2) Finance

To ensure that client payments and petty cash are appropriately handled.
To liaise, as necessary, with the accounts team on invoicing and other financial matters when required.

General Duties

To be an integral staff team member of the centre team and contribute to its positive reputation and development.
To attend appraisals and training, when required.
To comply with the requirements of the centre's policies and procedures.
To undertake occasional evening/weekend work.
To undertake housekeeping duties as required.

About you

Administration experience
Excellent written and verbal communication skills and good telephone manner
Able to work on own initiative and to tight timescales
Proactive, organised, methodical, accurate, strong attention to detail
The ability to build effective relationships, inspiring trust and confidence within the organisation and externally
General education to GCSE / Equivalent Grade C or above.
High level of personal and professional commitment
Experience using a database
Good telephone manner

What we offer
In return for the hard work and dedication of our teams, we offer the following benefits:

21 days annual leave plus bank holidays (rising after length of service)
Enhanced Occupational Sick Pay (OSP)
Enhanced pension
Cycle to work
Salary sacrifice car schemes
Fully funded flu vaccines
Employee discount scheme
Technology salary sacrifice scheme for home appliances, tablets, mobiles, TV's, fitness trackers and more
Ongoing CPD

Salary:
£24,500 - £27,500 (pro rata)

Hours:
Part time hours: 8.30 AM pm Monday