Referral Administrator - Truro, United Kingdom - NHS Cornwall and Isles of Scilly Integrated Care Board (ICB)

NHS Cornwall and Isles of Scilly Integrated Care Board (ICB)

Verified Company

Truro, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have an exciting opportunity to join the high performing NHS Referral Management Service (RMS) which is led by General Practitioners.

The service manages in excess of 130,000 referrals per year from 50 GP practices in Cornwall.

The RMS is responsible for offering choice of hospital to patients to enable them to be seen in the most appropriate setting for their care.

The service is also helping to support moving patients who have been waiting a significant amount of time to an alternative hospital.

These pieces of work will enable the local hospital Trust to reduce the waiting times for patients and improve the patient experience.

As a Referral Administrator you will be the main point of contact for patients, their carers and staff from NHS and independent hospitals.

The work will involve incoming and outgoing calls from patients and NHS providers, processing patient referrals over a range of planned care specialities commissioned by the Cornwall and Isles of Scilly Integrated Care Board including specialist dentist, ophthalmology and the termination of pregnancy services.

Referral administrators are responsible for analysing patient referral letters and performing an administrative check to ensure each referral meets the required criteria.

The role involves using different databases and IT systems, including the national e-Referrals system to select the most appropriate service for each patient.

Taking incoming calls from patients and service providers.

Team members have the option of some remote working.

NHS Cornwall and Isles of Scilly Integrated Care Board (ICB) is a statutory NHS organisation responsible for developing a plan for meeting the health needs of our communities, managing the NHS budget, and arranging for the provision of joined up health services which improve the lives of people who live and work in Cornwall and the Isles of Scilly.

By collaborating as an integrated care system (ICS) our health and care organisations can tackle complex challenges, including:
improving the health of children and young people

supporting people to stay well and independent

acting sooner to help those with preventable conditions

supporting those with long-term conditions or mental health issues

caring for those with multiple needs as populations age

getting the best from collective resources so people get care as quickly as possible.

You can look forward to excellent benefits including discounts in store and online, optional pension and life assurance, flexible working options, salary sacrifice vehicles and cycles and much more.

The post holder will need to be flexible and adaptable to the changes affecting the service.

Currently, the post holder is responsible for:
Processing referrals from GP practices and dental practices

Processing referrals for the pregnancy advisory service

Requesting coronavirus swab tests for a cohort of patients awaiting an operation in the local hospital trust

Dealing with queries from GP practices, dental practices and patients regarding the status of a referral

Helping to support the reduction of waiting lists by transferring patients from one provider to another

Supporting the local trust, other providers and other departments within the organisation with administrative based work.

It is anticipated that further services will be managed through the department and a flexible approach is therefore essential.

The key aspects of the role include:
Using provided reference material, carry out an admin triage of referrals to ensure key information is included

Using reference materials provided to identify suitable services in order for the patient to be treated in the most appropriate setting

Being polite, professional and empathetic when speaking to callers on the telephone

Recording referral information accurately on a bespoke database

Using initiative to be able to problem solve and answer queries as they arise

Providing clinical and logístical information on choice of services and hospitals to patients and GP practices

Meeting departmental targets relating to the number of referrals processed and the accuracy of the work completed

Acting as the first point of contact for any e-Referral Service (e-RS) enquiries/support

Proposing and supporting changes within the RMS

Taking responsibility to ensure own knowledge is up to date

Updating, managing and retrieving patient information on a daily basis on the following information systems:
Patient Administration System (PAS)

Access database system used by RMS

e-RS (GP referral booking system)

any other appropriate data base

The post holder will utilise the NHS e-RS to receive and triage referrals for patients.

This triage will include an administrative check and identifying the clinical reason for referral to ensure the patient is booked into an appropriate service.

The post holder will therefore need to be able to utilise and organise a wide range of reference information to enable them to quickly id