Servicenow Practitioner - Bow, United Kingdom - Metropolitan Police

Metropolitan Police
Metropolitan Police
Verified Company
Bow, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Essential Criteria

  • Evidence of Inclusive Behaviour.
  • Highly organised and delivery focused with a proactive style.
  • Strong interpersonal skills, including teamwork, collaboration, facilitation and achieving results by influencing others.
  • Good conflict and issue resolution.
  • Ability to advise senior business personnel and senior executive management in challenging situations.
  • Good allround communication skills, able to present to large and small groups alike.
  • Good stakeholder and supplier management.
  • Exposure to IT Service Management Toolsets.
  • Exposure to Service Management.
  • Experience of working within a public sector environment and public sector governance.

Desirable Criteria (Training will be provided in post)

  • Preferable 3+ years of ITSM experience.
  • Exposure in delivering in fully outsourced, multi supplier run operation and programmes.
  • Understanding of Service Management.
  • Understanding of the Met IT Journey from an end user perspective with regards to raising incidents / faults and requests.
  • Understanding of the ServiceNow ITSM platform and key IT Operation Modules (ITSM, ITOM, GRC, Strategic Portfolio Management, SAM Pro, Common Service Data Model).
  • Understanding in ServiceNow (or other ITSM tool) 'Out of the Box' Ways of Working.
  • Experience in pulling and creating dashboards and reporting information.
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