Hire Desk Controller - Rugby, United Kingdom - Caval

Caval

Verified Company

Rugby, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location*:

Rugby, Warwickshire, England
Salary*:

- £22000-£30000 per annum
Contract*:

Permanent 12/03/2024The Company

Our client is a market leader in the supply of equipment to the civil engineering and construction sectors. They offer a wide range of tools and machinery to support construction, renovation, and maintenance projects of all sizes.

With a strong commitment to reliability, quality, and customer satisfaction and a dedicated team of experienced professional, they offer tailored services and bring considerable expertise to the industry.

The Role

As an experienced Hire Desk Controller based in Rugby, you will manage and coordinate all plant and equipment rentals across numerous sites up and down the country.

You will support the sales, finance, and operational teams by providing a seamless service to all clients.

Job Title: Hire Desk Controller
Job Type: Permanent
Location: Rugby, Warwickshire
Reporting to: Construction Director

Requirements:

It is preferred that you hold the experience below;

Previous experience in a similar role
Basic knowledge of plant, machinery and equipment relating to the construction industry

Additional skills;

Strong organisation skills
Excellent attention to detail
Ability to manage and prioritise tasks efficiently
Superb communication skills, written and verbal
Knowledgable in hire desk operations and software
Competent in computer software for maintaining records and generating reports

Duties

Handle customer requests, orders and enquires
Handling invoicing and payment processing tasks
Provide support in monitoring equipment inventory
Managing customer enquiries and orders efficiently
Consistently update and uphold precise records within the software
Act as the main user and administrator of equipment rental software
Support and communicate with customers, advising them on any queries
Participating in team meetings and offering insights and pertinent updates
Liaise with the sales team to ensure orders are delivered to a timely manor
Providing excellent customer service and resolving any issues or complaints
Facilitate the generation and processing of invoices using provided rental software
Create and evaluate reports generated from the software for distribution to customers
Assisting with administrative tasks as needed to support the overall functioning of the hire desk
Supervise and monitor order statuses, providing updates to customers and team members as required
Coordinate with the operations manager to schedule deliveries and arrange other transportation services