Customer Service Coordinator - Basingstoke, United Kingdom - Vistry Group PLC

Vistry Group PLC

Verified Company

Basingstoke, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role Overview:

In a Nutshell

Experience in the housebuilding sector is essential.
We are pleased to say, this role can accommodate agile working arrangements

Let's cut to the chase, what's in it for you

Competitive basic salary and annual bonus
Agile working possible (dependent on role)
Up to 33 days annual leave plus bank holidays
Private Healthcare
Enhanced maternity, paternity and adoption leave
Competitive contributory pension scheme
Life assurance 4 x your annual salary
Share incentive schemes
Employee rewards portal with many more benefits

In return, what we would like from you

Behave in line with our company values
Integrity, Caring and Quality
Previous experience working within a similar environment
Good understanding of Microsoft Office, Excel, Outlook
Ability to handle complaints and difficult situations
Touch Typing
A calm and cheery personality
Patience and calmness under pressure
A sense of humour
Good planning and organisations skills
Problem solving and decision making skills
A polite, tactful, and assertive attitude
Excellent communications skills
Good team working skills
A commitment to work as required to meet the needs of the business

Desirable

5 GCSE's or equivalent including Maths & English
Experience working for a residential house builder ideally within the customer facing environment
An understanding of building regulations and legal obligations.
A good understanding of written English Grammar

More about the Customer Service Coordinator role

To address and respond to customer issues in a prompt and organised way.
To deliver an excellent customer service, understanding and empathy to our customers.
To liaise with internal departments and form excellent working relationships as part of the larger team.
To communicate effectively and regularly with colleagues and management.
Issue instructions to Subcontractors and follow up to ensure prompt resolution.
Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28day period.
Keep our database system up to date at all times.
Carry out general administrative duties.
Work directly with the office manager to ensure our KPI's are in line with company guidelines.
Learn and at all times adhere to the company Health and Safety requirements.

Finally, let's tell you a bit more about us
We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes.

Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most.

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