Customer Support Associate - Pontefract, United Kingdom - First Choice Recruitment, Wakefield

First Choice Recruitment, Wakefield

Verified Company

Pontefract, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

4 on 4 off Days and Nights 6am - 6pm/6pm - 6am (long rotation)

First Choice are recruiting for Centre Operators on behalf of our client who is the UK's largest independent integrator/installer of security solutions / lone worker solutions.

They are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise.

Vacancies within their Alarm Receiving Centre (ARC) facility in Pontefract.

The Role:

Receiving incoming alerts from alarms and responding accordingly
To help protect our customer's people, property, infrastructure, and reputation. This is achieved by closely following best industry practices that have been developed over many years, by demonstrating excellent customer service and empathy and through collaboration & cooperation to evolve & enhance the services we can offer.
Control Room Operators are typically our first point of contact with our customers, responsible for the welfare of our Reliance Protect service users and first line of defence against criminal activity. A Control Room Operator should be passionate about what they do, take pride in making a difference and focused on the smallest of details.

Person Requirements:

A calm demeanour
Excellent telephone manner
Ability to listen
Solid IT skills (accurate data entry is required)
Experience within an Alarm Receiving Centre is not essential, but you must be enthusiastic, willing to learn and have a positive approach.
The role suites someone who is team orientated, selfmotivating and success driven

Other:

An SIA CCTV Licence would be desirable but not essential. All training will be provided.

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Security Clearance checks are mandatory

Benefits:

They offer a great package including competitive overtime rates, company sick pay, great pension and bonus scheme.

24 Days holiday plus statutory days

INDPERM

Job Types:
Full-time, Permanent

Salary:
Up to £23,400.00 per year

Schedule: