Block Manager - Borehamwood, United Kingdom - PMR

PMR

Verified Company

Borehamwood, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Objectives:

Direct (as appropriate) any service manager or support staff assigned to your portfolio
Responsible for overseeing reactive maintenance and, where necessary, ensuring that job orders are raised appropriately before sending contractors to site, whilst keeping the customer informed.
Maintain your tasks and those of any service manager working with you.
Promote customer service excellence through leading by example and always ensure the best customer experience is provided.
Communicate frequently with customers you are dealing with, ensuring at every touch point they are kept informed and updated with progress of a job, task, project, or query.
Obtain a set number of customer feedback reviews per month to ensure company and personal growth.
Provide monthly reports on time, accurately, and in the format/method requested.
Issuing of all Major works, accountable for Notices and overseeing works, ensuring that all formalities are adhered to
Ensure monthly/quarterly newsletters are well presented with useful content and sent out on time
Maintain budget vs actual expenses at year end in any accounting period to within 5% variance

Responsibilities:

Effectively manage your portfolio and take responsibility for good allround customer service
Dealing with customer queries verbally and in written form either directly or via a service manager.
Management of H&S, FRA, Asbestos, and all other legal requirements.
Site Reports and lift engineering works, ensuring that all reports are actioned appropriately.
Completing minutes and site reports within 5 working days.
Liaise directly with Head of Client Services as necessary to progress any task, project, and meet deadlines.
To live our core values, contribute positively to our company culture, and be someone your team can count on.
Set up meetings for the year ahead when taking over new sites
Continually seek value for money by obtaining quotes from several contractors and sourcing local contractors to site, working with residents on site to ensure that all expectations are met.
Creating contract orders and signing contracts being cautious of regulations
Ensure all blocks have uptodate H&S and FRA, including appropriate signage
Authorize expenditure ensuring that the site remains with a steady cash flow.
Working with accounts to create realistic budgets that stay on target each year
Set/communicate leaseholder and resident meetings, ensure that minutes are kept and sent to everyone within a suitable time frame from the meeting, no longer than one week.
Prompt and costeffective maintenance of individual portfolios.
Authorize seller's packs to ensure that correct and uptodate information is included.
Ensure all activities are compliant with current legislation and best practice.
All blocks built prior to 2000 have asbestos reports and those post2000 have confirmation from the developer that no asbestos was used in the construction of the building.
Participate in training sessions and team events.
Attend external training events for progression. After training/events, prepare and deliver a relevant session to the team.
Conduct site visits and have site visits written up and on the system within a week of the site visit taking place.

Processing:

Oversee or administer yourself as appropriate:

Set up or monitoring of Insurance claims
Writing leaseholders and resident letters regarding different issues relating to the block
In most cases, obtaining a minimum of three quotes for orders over a certain amount
Liaise with onsite staff so that you are aware of what is going on onsite, along with working with them to ensure the best possible service.
Ensure that onsite staff have appropriate materials for offices, etc. (toilet rolls, printer ink, paper, etc.)
Answering any queries that may involve your sites and provide adequate cover when any service manager is not in