Client Service Advisor - Lancaster, United Kingdom - HiR App Pty Ltd

HiR App Pty Ltd

Verified Company

Lancaster, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Ignite provides business development and client relationship services to partners in the legal sector.

Joining our dynamic team in Lancaster as a Client Services Adviser, you will be crucial in generating new clients and managing relationships within our thriving contact centre.

What You Bring:

A positive outlook on life, empathy, and the ability to handle challenges.
Exceptional interpersonal skills to build rapport with customers.
Previous B2B experience with a proven track record of success in a similar role.
A selfstarter mentality and a strong team player with excellent organizational skills.
The ability to communicate complex solutions clearly and understandably.
Confidence to proactively reach out to qualified leads via phone calls.

Your Role:

As a Client Services Adviser, you will be based in our Lancaster office, where comprehensive training and ongoing support will be provided.

Your primary responsibilities will include:

Receiving inbound and making outbound calls.
Explaining our services to potential clients.
Determining whether clients have a case.
Securing permission for us to act on their behalf.
Collecting and organizing all necessary documentation to create a Packaged Case.
Collaborating with the wider team to ensure smooth processes.
Meeting and exceeding performance KPIs.
Professionally communicating the process to clients.
Representing our and our partners' businesses effectively.

What We Offer:

Fantastic, uncapped commission structure with a realistic OTE of approximately £30,000.
A supportive team environment with room for growth; we aim to expand our team from 6 to a maximum of 10 members.
Reporting to the Call Centre Manager.

Working hours: Monday

Friday, 9am 5pm, with the flexibility of working 1 day from home.

About Ignite Group Services:

Ignite Group Services is committed to revolutionizing the legal sector by embracing innovation and a unique approach.

With over 80 team members across three locations - Lancaster, St Helens, and Manchester - and strategic partnerships across the UK, we are poised for rapid growth.

We serve a diverse client base and are expanding into the financial sector.

Our group of companies, including Justizia, Hattons Law, Sandstone Legal, and Case to Answer, are well-funded by private equity and offer ample opportunities for professional development, including CPD and professional qualifications.

Join us to advance your career in a dynamic and evolving environment without being pigeonholed.

If you are enthusiastic about joining a forward-thinking team in the legal sector and have the skills to make a significant impact, we encourage you to apply.

Ignite Group Services offers a generous benefits package, competitive remuneration, and the chance to be part of a growing success story.

Don't miss this opportunity to ignite your career

Salary:
£20,000.00-£24,000.00 per year

Benefits: