Receptionist/clerical Officer - Bristol, United Kingdom - University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust
University Hospitals Bristol and Weston NHS Foundation Trust
Verified Company
Bristol, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
The role is part of a team providing an efficient and effective appointments service and occasionally covering reception for patients attending their appointments


The successful applicants will be working within our reception team to ensure all patients are booked into the department in a timely and efficient manner.

They will also be responsible for booking X-Ray appointments according the correct policies.

This role be a point of contact for queries from patients, relatives and other professionals, and will be a key part of the team, driving forward service improvement and patient focused care.

Previous applicants need not apply.


Communication:


  • To liaise with wards, clinical staff, GPs and Trust support staff in person, via
  • To show a caring and professional approach towards patients and visitors when
carrying out reception and appointment duties

  • Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate

Patient Care:


  • To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner

Organising and Planning:


  • To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required
  • To keep waiting areas tidy and patient information materials up to date
  • To undertake the role's duties in the case of a major incident in your department
(E.g. the ED Major Incident Process)

  • Attend appropriate meetings as required by the role's line manager

Service Development and Research:


  • Attend training courses as required to support personal development and the needs of the service
  • Assist in training of new members of the team
  • To take part in departmental audits and associated duties


For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

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