Customer Care Administrator - Chester Business Park, United Kingdom - Virtuoso Recruitment Limited

Virtuoso Recruitment Limited
Virtuoso Recruitment Limited
Verified Company
Chester Business Park, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Customer Care Administrator


REPORTING TO:

Customer Care Manager


MAIN PURPOSE OF ROLE:


You will be responsible for logging, collating, and processing all Data Subject Action requests DSAR in the business ensuring compliance with General Data Protection Regulation.

The role will also require you to support the Complaints Team in relation tocertain administrative duties, including posting and filing customer correspondence.


KEY RESPONSIBILITIES:


  • Respond to information enquiries
  • Provide phone cover during busy periods
  • Ensure compliance with retention and disposal schedules
  • Manage individual workload ensuring work is completed within the internal service levels and regulatory timescales.
  • Ensure new requests are recorded accurately on the relevant systems, including contact information and necessary actions.
  • Assist with the preparation and production of Management Information relating to DSAR volumes
  • Assist with Customer Services administration taking ownership of processes
  • Assist with Complaints administration taking ownership of processes
  • Collate information for and attend broker complaint conference calls
  • Demonstrate the company Vision and Values.
  • Provide administrative support to other areas of the business where necessary.

PERFORMANCE MEASURES

  • Complete required tasks within department service levels and regulatory timelines
  • Accuracy measured through monthly quality control.

COMPETENCIES REQUIRED FOR EFFECTIVE PERFORMANCE

Knowledge:


Knowledge and good understanding of relevant legislation:

  • _Consumer Rights Act 2015_
- _Consumer Credit Act 1974_
- _Data Protection Act _
- _Consumer Credit Directive_


Skills:


  • Fully computer literate
  • Ability to address multiple demands without losing focus.
  • Excellent communication skills and interpersonal skills.
  • To work on own initiative
  • Personal drive and selfmotivation.

Attitude:


  • Team player with excellent interpersonal skills.
  • Good verbal and written communication skills
Ability to communicate with all levels


Training & Education:


  • Not role specific
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