National Incident Liaison Officer - Birmingham, United Kingdom - Highways England

Highways England
Highways England
Verified Company
Birmingham, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are currently looking for a talented individual to join our 24/7 National incident Liaison Officer (NILO) team based at our National Traffic Operations Centre (NTOC) in Quinton, Birmingham.

You will be responsible for monitoring, assessing and reporting on significant incidents that impact the operation of the Strategic Road Network (SRN).

You will liaise with our 7 Regional Operations Centres (ROC'S) to ensure you have a strategic view of how the SRN is performing and play a central role in coordinating crisis management responses.

You will be responsible for ensuring customers and stakeholders are provided with up to date and accurate information about incidents to help mitigate their impact on journey's.

This role attracts a 20% shift allowance and is based on a 6 on 4 off shift pattern.


What you'll be leading on

  • Build and manage effective relationships with internal and external stakeholders to obtain accurate information from multiple sources about network incidents.
  • Support the coordination of responses to incidents and other events such as adverse weather through implementing agreed crisis management processes to ensure effective management of incidents.
  • Disseminate relevant information in a timely accurate manner to customers, stakeholders, service providers and the media to ensure National Highways interests and reputation are protected.
  • Utilise corporate social media channels to provide realtime traffic, incident and travel advice information to customers and the media.
  • Support the National Severe Weather Service (NSWS) by issuing National Highways sever weather alerts. Work closely with the Met Office to ensure timely and accurate alerts.
  • Report to senior management within National Highways accidents and near misses involving National Highways supply chain workers and Traffic Officers whilst undertaking their duties.
  • Providing updates to the Department for Transport and the Secretary of State of Transport in relation to significant unplanned incidents affecting the Strategic Road Network.

To be successful

  • Experience of working in a 24/7 365 operational environment
  • Excellent communication skills with an ability to tailor messaging to suit different audiences
  • Experience is using social media for business communications to customers
  • Able to process complex data from a range of systems and sources to produce clear and accurate reports
  • Is computer literate and with strong ICT skills. Proficient user of Microsoft Office products. Quick to learn bespoke systems
  • Able to prioritise tasks and workload to ensure service is delivered without compromising quality
  • Able to negotiate, influence and challenge to ensure best outcomes for customer and business

A bit about us
There's never been a better time to join our Operations directorate.

We are responsible for operating, maintaining and improving England's motorways and major A roads.

Consider that a third of all traffic, two thirds of heavy goods vehicles, and 98% of UK businesses rely on them, and you can see why our roads, and what we do, matters so much.

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