First Impression Team Leader - London, United Kingdom - Williams Lea

Williams Lea

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

First Impression Team Leader

Salary:
£30,000 - £32,000 per annum DOE, plus company benefits

Location:
London, EC4R 9AT

Contract:
Full Time, Permanent

Shifts: 37.5 hours per week, Monday to Friday, 7.5 hour shift between the hours of 8.30am and 5.30pm including a 1 hour lunch

Work model:
Fully onsite due to nature of the role

Williams Lea seeks a First Impression Team Leader to join our team

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The Front of House Team Leader is responsible for managing the front of house service and the onsite team. It is a broad role which involves building and maintaining a productive team and working to tight time schedules.

The Team Leader will also act as a department 'coach' and assist in the development of the team by helping employees look for opportunities to develop and succeed in their job.

This is a hands-on role and will involve working alongside the team to deliver the overall service.

Key responsibilities

Complete daily customer service tasks as required including cover for reception, switchboard, hospitality, event management and overseeing the audiovisual systems and housekeeping
Responsible for managing one Receptionist
Ensure that the workplace is maintained in a tidy and wellpresented manner at all times
Ensure that policies, procedures and standards are correctly implemented and maintained
To be responsible and manage the health and safety for the team and visitor areas
To manage the staffing resource and play a flexible role to cover line manager or team absences when required
Deliver training, and ensure that staff are given the skills needed to successfully carry out their role
Directly supervise assistants, tracking all aspects of performance including continuous feedback meetings, giving regular feedback to your line manager
Ensure that agreed service levels are maintained and exceeded where possible
Through the collection of data, compile a monthly report for the onsite service
Routinely research, propose and budget innovative ideas for the development of the onsite and companywide service

Personal attributes

Experience as a Senior Receptionist or Assistant FOH Team Leader within a corporate environment
Experience of managing, motivating and developing a team
Experience of collecting data and creating reports
A passion for service excellence and innovative ideas
Excellent communication skills with clients and colleagues
A high attention to the finer details without losing focus on the bigger picture
Fluent written and spoken English
Excellent personal presentation

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives.

As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

25 days holiday, plus bank holidays
Salary sacrifice schemes, retail vouchers including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
Life Assurance
Private Medical Insurance
Dental Insurance
Health Assessments
Cycletowork scheme
Discounted gym memberships
Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects

Equality and Diversity