Customer Assistant - Banbury, United Kingdom - Marks & Spencer

Marks & Spencer

Verified Company

Banbury, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Working Pattern
Wednesday 11:00-15:00

Thursday 11:00-15:00

Friday 11:00-15:00

Saturday 11:00-15:00

Sunday 11:00-15:00

Purpose

To deliver a great shopping experience for their customers, putting customers before task every time
Champion new ways of working within stores through an open mindset and positive attitude
Complete tasks and processes that deliver 'best in town' standards
Serve and sell across all channels brilliantly well
Be the voice of our customer to help us continually improve

Key Accountabilities

Dress and style mannequins to agreed standard each launch and throughout the season as required
Deliver seasonal Window implementation
Deliver 'best in town' standards through presentation standards, VM Principles, availability and keeping the store clean and tidy
Works alongside C&H colleagues to ensure correct implementation of POS each season
Serve our customers efficiently and brilliantly well on the shop floor and at service points
Skilled to utilise all digital tools and communication channels to do the job
Share customer and colleague feedback to help us do things better
Share knowledge and experience with colleagues to support others in building skill and confidence
Own their own learning & development and proactively access digital learning solutions
Know the daily sales targets, priorities, promotions & selling opportunities
Have great product knowledge to sell and recommend our products and services
Proactively engage with customers to understand their needs and make recommendations
Understand the store priorities and their part to play
Complete tasks with pace and in line with SOPs
Minimise cost and waste through good process practice
Follow safe and legal working practices

Technical Skills/ Experience

Comprehensive Styling skills which can be applied across in store visual elements and windows
Strong knowledge of Visual Merchandising principles
Contributing to store sales and cost control
Work across the store to get things done right first time within timescales
Comprehensive knowledge of customer shopping channels
Good level of product knowledge and services across the store
Up to date knowledge of the commercial operation and brilliant basics
Understand customer needs and spot selling opportunities
Adapting to change

Key Relationships and Stakeholders