Fraud Validation Specialist - London, United Kingdom - marshmallow

marshmallow

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our mission:

Definitely not a sweet shop.

We're the tech company making insurance more accessible and more affordable for as many people as possible.

We're proud of our journey so far. We've helped hundreds of thousands of customers get fairer cover, all while polishing a 4.6 star Trustpilot score. But we're just getting started.

Over the next 2 years, we're planning to help even more people by launching products and services across different sectors and countries

If you're looking for a challenge, our next chapter is set to be an exciting one

How we work:

We've created a culture of trust which allows us to work autonomously without fear of failure, to challenge decisions, and be heard.

It empowers us to drive our own careers and to move at unparalleled speed. And because we're treading new ground, we're all mastering new skills along the way.

Explore our Culture Handbook to find out more about life at Marshmallow, or read our blog

The Validation Team:

The Validation team is a crucial part of Marshmallow's Fraud department.

We act as the gatekeepers, ensuring our policyholders have told us the truth. By ensuring the details of our customer's policies are correct, you'll be protecting the honest customers from inflated premiums.

We do this by requesting and reviewing documents and speaking with customers to ensure everything is correct both when the policy is first sold and then throughout the policy lifecycle, including at the point of claim.

You'll need a keen eye for spotting discrepancies as you'll be on the lookout for fraudulent documents

We're looking for someone with experience working in a customer-facing role in motor insurance, who is looking for a new challenge to develop their fraud-finding skills in a fast-paced and dynamic environment.

What you'll be doing:

Validating policy details and reviewing documents for signs of fraud or falsification
Contacting customers regarding their documents or any necessary changes to their policy and providing excellent customer service
Owning your own workload but also working closely with a growing team to keep on top of our collective responsibilities
This is a brilliant role to get deeper into the exciting world of Fraud and Underwriting as you progress, there will be opportunities to develop your skills and take on more responsibilities, such as responsibility for keeping our knowledge base up to date, training new starters, reviewing new areas of risk and generally learning more about fraud and/or underwriting

Who you are:

You enjoy providing excellent customer service and interacting with our customers
You're naturally inquisitive and are constantly looking out for links to investigate further
You're not afraid to take ownership and speak up in groups to share your ideas
You are confident in making quick decisions and like solving problems
You have a high tolerance for change and dealing with ambiguity
You are organised, with excellent attention to detail

What we're looking for from you:

You have 1-3 years experience working for a motor insurance company, in a customer-facing role where you had to make risk-related decisions, review documents or investigate cases
You can share examples where you have provided outstanding customer service
You can share examples where you have used brilliant attentiontodetail or analytical skills to solve problems
Experience in working as part of a team in a fast paced environment

Perks of the job:

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Flexi-office working

Spend at least 2 days a week with your team in our new collaborative London office. The rest is up to you

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Flexible benefits budget - £50 per month to spend wherever you like on a Ben Mastercard
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Learning and development - Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us - to further your skillset
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Mental wellbeing support - Access therapy and mental health sessions through Oliva
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Equity

Get options in Marshmallow as part of your offer, and have a real stake in the company's success

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Private health care

Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches

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Medical cash plan - To help you with the costs of dental, optical and physio (plus more)
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Tech scheme - Get the latest tech for less

Plus all the rest; 33 days holiday (including bank holidays), pension, cycle to work scheme, monthly team socials and company-wide socials every month

Our process:

We break it up into 4 stages:

Initial call with our Talent team (45 mins)
A takehome assessment where you'll be asked some riskbased questions (30 mins)
A skillbased interview where you will talk about your motivations and previous experience with a couple of members of the team (1 hour)
A culture interview with one of our bar raisers to check that your work style fits our processes a