Hotel Receptionist - Lockerbie, United Kingdom - The Mill

The Mill

Verified Company

Lockerbie, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

'''Duties'''

Greet and welcome guests as they arrive at the hotel
Checkin and checkout guests, ensuring all necessary procedures are completed accurately
Provide information about hotel facilities and services to guests
Handle guest inquiries, requests, and complaints in a professional and timely manner
Answer phone calls and direct them to the appropriate department or staff member
Assist with reservations and room assignments
Process payments and maintain accurate records of guest transactions
Maintain a clean and organized front desk area

'''Requirements'''

Previous experience in a hospitality business or customer service role is preferred
Excellent phone etiquette and communication skills
Strong hospitality and guest service orientation
Ability to multitask and handle stressful situations with calmness and professionalism
Proficiency in using hotel management software or reservation systems is a plus

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

This is a temporary position for maternity cover which would suit a student on summer leave from college or university.

Job Types:
Part-time, Temporary contract

Contract length: 6 months

Salary:
£9.20-£11.40 per hour

Expected hours: 16 per week

Benefits: