Caseworker - Permanent - Pensions - London, United Kingdom - Page Personnel - UK

Page Personnel - UK

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A great opportunity to work for a Public Sector organisation.

A great selection of benefits.

About Our Client:

An organisation set up by law to investigate complaints or disputes.

Investigate or make decisions when someone has been unable to resolve a complaint, delivering a fair outcome and highlighting to the industry where they can improve.

Caseworker:

Work within one of casework teams, such as Adjudication, Early Resolution, Case Assessment or Casework Support.

This will require a customer focused approach to complaint management and resolution, dealing with complex cases and working to ensure fair and rational outcomes in a speedy and proportionate manner.

Take into account relevant legislation and organisations statutory powers and purpose

Key responsibilities:

Manage a portfolio of straightforward/moderate cases that are potentially resolvable or require less formal investigation
Working within the organisational standards and taking into account the needs of the parties concerned whilst maintaining impartiality.
Ensure the casework management system is updated accurately.
Investigate cases by identifying the key issues, gathering information as required and examining evidence against the required standards.
Write articulate and wellreasoned outcomes on the merits of complaints.
Ensure that processes and procedures are adhered to.
Develop relationships, both internal and external, that will enable effective management of own caseload
Any other duties as reasonably required.

The Successful Applicant:

Caseworker:

Essential:

Casework handling within a customer facing setting OR working within the pensions industry with knowledge of personal pension schemes.
Conducting analysis of large amounts of information and identifying key issues to be addressed.
Writing evidencebased outcomes that stand up to scrutiny and challenge.
Working on own initiative and managing a varied caseload within a set quality and time framework.
Developing understanding of new areas of professional knowledge.

Desirable: