QA Auditor - London, United Kingdom - The Ardonagh Group

The Ardonagh Group
The Ardonagh Group
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Purpose of the Role:

To undertake file reviews to identify compliance with regulatory and procedural requirements and internal policies and procedures.


Objective:


  • Identify, track and report on deficiencies in the adherence to company controls and procedures.
  • Testing effectivity of controls operated by the company.

Main Responsibilities:


  • Carry out reviews of placing files to determine compliance with the company's principles, policies and procedures.
  • Thematic reviews.
  • Results reporting, including scoring, conclusions, actions and recommendations.
  • Monitoring of remedial actions through to completion.
  • Appeals handling.
  • Escalation of any identified client detriment and/or potential E&O exposure.
  • 2nd line reviews of reviews performed by the business/another reviewer (check the checker).
  • Develop a sound understanding of the business areas under review.
  • Maintain uptodate and orderly records and work to set timelines.
  • Assist in identifying risks that threaten achievement of corporate objectives.
  • Assist in the testing of new risk controls and in the assessment of their performance.
  • Assist in preparation for and be involved in external audits (e.g. outsourced Internal Audit/E&O Insurers/FCA) as may be required.
  • Support the Best Practice team to identify any procedural weaknesses/efficiencies.
  • Support the Best Practice team to develop and implement a QA framework
  • Continually review the current processes and recommend improvements and efficiencies where applicable
  • Maintain a working knowledge of the London Market and its key processes.
  • Establish and maintain effective relationships with technical colleagues, brokers, and other support teams
  • Recording Continuous Professional Development (CPD) in line with recommendations

Key Role Accountabilities:


  • Performance of file reviews to set timelines.
  • Accurate result reporting effectively commincated.
  • Effective management of remedial actions, appeals and escalations.
  • Fair assessment of review findings.

Qualifications & Experience:


  • 5 years plus technical experience and/or audit/compliance experience in the insurance industry.
  • Regulatory knowledge.
  • Knowledge of the London Market processes
  • Intermediary level proficiency in MS Office (Word, Excel and PowerPoint).

Person Specification:


  • Collaborative team working approach.
  • Accurate and attentive to detail at a granular level.
  • Willingness to get into the details.
  • Assertive and confident communicator with a positive attitude.
  • Good written language skills.
  • Good administrative and organisational skills.
  • Sound judgment awareness of when to act/refer.
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