Customer Services Executive - Remote, United Kingdom - Give A Grad A Go

Give A Grad A Go

Verified Company

Remote, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A great starting salary of £28,000

Pension scheme with an employer contribution of up to 5%
25 days leave (with option to purchase additional leave)

Company profile - Healthtech Firm

You will be joining an award-winning HealthTech business that is dedicated to helping the NHS become more efficient and saving taxpayers money.

They help the health & social care sectors make sense of their spending.

They have developed the world's first whole-country product price comparison service, used across over 200 hospitals and covers more than £17bn of spend.

It's helped the NHS save over £100m.

Since then, they have branched out and are now offering more varied solutions.

They pride themselves on their agile and pragmatic approach to delivering to their customers - and this role sits at the heart of that.

Following consistent success in the UK, this growing MedTech company is looking to grow their team

Job description - Customer Services Executive

Key responsibilities - Customer Services Executive

In this Customer Services Executive job, your responsibilities will include:_
Delivery of exceptional customer service to our customers with excellent communication, empathy and efficiency
Make use of tools and techniques in place to identify customers who may need additional support e.g. data chasers or password requests
Collate and summarise customer data to present back to the customer in a clear and presentable manner
Work with Customer Success Lead to support the delivery of customerfacing events
Provide customer training 1 on 1 / small & medium sized groups covering basic functionality, best practice and usage of the main tool(s) through scheduled training sessions
Generate supporting literature e.g. support desk FAQ's and ensure these are regularly reviewed and up to date
Technical administration of 3rd party Operations apps e.g. Training platform, Helpdesk, CRM and other supporting platforms

Job requirements - Customer Services Executive

A degree from university (Health and Science related is a plus)
Have experience and enjoy working in a customer service/support role handling multiple customer queries in various forms
Have excellent communication and interpersonal skills
Be technical, detailoriented, and comfortable handling and processing data
Be numerate; able to read and understand data presented in a range of analytic presentations e.g. graphs, tables, KPIs
Be proficient in using Excel (Google Sheets) basic formulas, pivot tables, vlookups
Able to work independently on their given task to meet required deadlines
Genuine interest in the NHS / health

Benefits of the job - Customer Services Executive

A great starting salary of £28,000
Employerpaid health insurance and health cash plan
Pension scheme with an employer contribution of up to 5%
25 days leave (with option to purchase additional leave)
Possibility of employee options/EMI (commonly called shares)
Monthly social events and fun quarterly activities
The opportunity to work from home in this remote role
Give a Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of race, religion, sexual orientation, gender, age, disability, or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this._