Floor Concierge - London, United Kingdom - Rapport Guest Services

Rapport Guest Services

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction

We have an exciting opening for a Floor Concierge (Lounge Concierge) to join our team in the heart of the City of London.
You will be part of the Rapport team, based at our client's beautiful offices near Bank Station.

This a full time role, Monday to Thursday, 40 hours per week, 10 hour shift within the service hours of Overtime may be required on occasion.

The client is a global technology-empowered active investment management firm focused on delivering alpha and portfolio solutions for clients. Headquartered in London, they manage $151.4 billion* and operate across multiple offices globally.

Main Responsibilities

Meet and greet all clients visiting the Business Lounge, creating a warm, welcoming and professional environment, delivering an outstanding, personalized experience for every guest.
Assist the clients with any IT, connection issues they encounter
Take ownership and responsibility, ensuring that all areas of the space are maintained to the highest level, in line with the written standards, reporting any areas of concern or risk to the relevant department
Calmly and effectively respond to last minute requests and changes
Book and ensure timely delivery of portable equipment, hospitality and other services to relevant spaces
Build and maintain strong working relationships with team members, service providers, hosts and clients. Provide a seamless link between individuals with the right environment / member of the team
It is a very 'hands on' and proactive role and requires a character that actively seeks opportunities to improve efficiencies and enhance the overall business
I am an upbeat teamplayer with integrity and a cando attitude.
Demonstrate an interest in and understanding of Digital Technologies and be able to assist as required
Have an outgoing and highly energetic personality, someone who easily builds rapport with other people
Be passionate about delivering great service and going the extra mile
Display excellent personal presentation and interpersonal skills
Have the ability to work as a part of a team and great communication skills
Be flexible, and taking initiative and attention to detail are key

About The Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities.

We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone's differences and diverse backgrounds.

We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador's mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:_
Refer a friend Scheme
Pension
Life Assurance
Access to our Perks at Work Benefits Portal for various discounts
WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
One Paid Day for Charity Work