Quality Consultant - Ashford, United Kingdom - CITB

CITB
CITB
Verified Company
Ashford, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Details


Job Title:
Quality Consultant


Location:
Mobile covering East of England (Lincolnshire and Kent)


Grade:
F


Salary range:
£27,166 - £35,057 per annum, depending on experience.


Our main objective is to create a culture that helps all our customers strive towards a workforce that is reflective of today's society.


Role Purpose:


  • To carry out monitoring and auditing of Approved Training Organisations and Internet Test Centres (ITC) and recommend any actions because of findings in line with CITB requirements.
  • To carry analysis of Centre documentation to ensure compliance with scheme rules and renewal requirements

Role Accountabilities:

To carry out audits on Approved Training Organisation and Internet Test Centres by:

  • Checking Centre documentation, ensuring it complies with scheme rules in connection with the documented sampling strategy
  • Provide support for Senior Quality Consultants, as necessary
  • Suggest actions for centres to be complaint with the scheme rules
  • Review and track the implementation of actions of centres against the scheme rules
  • Provide advice and guidance to customers
  • Contribute to the investigation of customer complaints and appeals by providing information when requested
  • Maintain an uptodate knowledge of CITB products
  • Contribute to achieving customer satisfaction that is world class
  • Actively build relationships with customers and employers through a supportive approach to quality assurance
  • Produce clear written reports in plain English for customers and employers with clear guidance and feedback for CITB products
  • Actively share good and poor practice during standardisation team meetings with colleagues
  • Contribute to the regular maintenance of the ISO process' identifying innovative solutions to improve current practices
  • Share business influences with appropriate teams to ensure CITB achieves its objectives

Decision Making and Business Impact:

Reporting to the Team Manager

  • Ensure a costeffective approach to monitoring Approved Training Organisation documentation.
  • Provide support customers and employers on scheme rule requirements
  • Working to Quality Assurance processes and standards
  • Report operational issues to Team Manager
  • Contribute to continuous improvement for the business in line with ISO 9001 principles
  • Provide world class customer service to all customers by dealing with them in a professional and timely manner.
  • Ensure the audit of documentation through monitoring is based on risk and the CITB quality assurance strategy
  • Recommend products to customers who deliver CITB products based on scheme requirements
  • Workload prioritisation within the documented requirements of each scheme
  • Decisions of when to pass a case on to the Fraud Manager

Knowledge, Skills, Qualifications and Experience:


Essential

  • Educated to GCSE standard A-C in at least Maths and English
  • Excellent communication skills
  • Ability to work unsupervised and on own initiative
  • Ability to manage conflict in difficult situations
  • Full UK Driving License

Desirable

  • A working knowledge of CITB health and safety testing products
  • Experience in writing professional business to business reports
  • Auditing experience
  • Experience in delivering business presentations
  • A working knowledge of CITB Products
  • Auditing experience
or professional qualification

  • Knowledge of construction

Benefits:


  • 33 days holiday per year (Including bank holidays)
  • Flexible benefits including childcare vouchers, cycle to work and insurance
  • Pension scheme
  • Employee discounts
  • Long service awards
  • CITB recognition scheme
  • Employee assistance programme

Please ensure you provide a detailed statement of suitability based on the essential criteria by studying the role profile which gives further detail about the role along with your CV.
Contact and additional information

Required Qualification

  • Educated to GCSE standard A-C in at least Maths and English

Closing Date:
10/03/2023, 23:55 hours

1st Interview dates

  • TBC
Number of jobs available

  • 1
Region(s)

  • East of England, Mobile Role
City/Town

  • Ashford (Kent), Hull, Lincoln, Peterborough
Office Location

  • Mobile
Departmental Grade

  • F.
Post Type

  • Permanent
Working Pattern

  • Full Time
Salary
- £27,166 - £35,057

Benefits/Allowances

  • Mobile
working allowance, Car Allowance / Company Car Grades H
  • D Mobile
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