Helpdesk Operative - London, United Kingdom - Akton Recruitment

Akton Recruitment
Akton Recruitment
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Helpdesk Operative
3-month contract
£18 an hour, umbrella
36 hours per week
Camden
The post is mainly office based although the post-holder may work flexibly.

Main Responsibilities of a Helpdesk Operative:

  • Enter data onto the helpdesk system accurately with the required detail, ensuring the appropriate priority level is given to work orders dependant on risk and to allocate works to the correct contractor or internal resource.
  • Coordinate works with customer and resource effectively ensuring all parties are kept informed of attendance times.
  • Track and monitor the progress of works, ensuring that service level agreements (SLA's) are adhered to by resources, that the customer is kept always informed of progress and that the system is kept updated in 'real' time from start through to completion.
  • Dealing with all customer queries to a high standard and escalating issues where necessary.
  • Upload relevant documentation including but not limited to invoices, material receipts, Camden engineers and contractors work sheets onto relevant system and entering any required data onto FM system accurately.

Experience & Qualifications:

  • Good working knowledge of the repairs process, in particular the sequence of work and time taken to complete repairs tasks.
  • Understanding of building assets and related repair issues including its prioritization.
  • Experience of allocating works to trade staff in a highvolume responsive repair's environment.
  • Experience of working in a multidisciplinary team.
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