Ward Clerk - Wigan, United Kingdom - Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust
Verified Company
Wigan, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

An exciting opportunity has arisen for an enthusiastic, reliable and committed individual to join our busy Team as a Ward Clerk on Critical Care at RAEI.

You will be expected to carry out various clerking, some data entry and reception duties


Duties also include:
filing of hospital notes, meeting and greeting patients and relatives, liaising with doctors and specialty secretaries etc.


The role may require you to work in all areas of the Trust including those designated as Covid positive, asymptomatic and negative wards.

Although this role is administrative, it is in a clinical area. This will require the post-holder to adhere to Trust uniform policy.

This job has a key role within Critical Care providing clerical, reception and administration support to the Unit. The duties are performed within all Wrightington, Wigan and Leigh NHS Foundation Trust protocols and policies

Choose Well - Choose WWL


Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas.

At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.


WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity.

With this in mind we are seeking to recruit people who share our values and beliefs.

On-Call


Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.


Responsibilities:


  • Provides effective verbal, written and electronic communications by receiving and passing on clear messages and seeking assistance when required.
  • Answer telephones and relay messages and enquires in a timely manner e.g., to nurse, doctors and patients.
  • Acts as first point of contact for the person in charge dealing appropriately with all communications and tasks allocated, including sensitive issues.
  • Work closely with and support the Nursing Team.
  • Liaises with patients, relatives and visitors on the department providing directions and information as required. Also obtaining the appropriate support when needed form the multidisciplinary team.
  • Maintain and photocopy records as requested. This may include organising transport arrangements, ensuring that information give is accurate and up to date.
  • Ensure name bands are printed out for all patients.
  • IT literate managing/navigating Microsoft 365 programs to create and update spreadsheets. Uses the Patient Care Centre, HIS and Philips systems effectively by inputting data, checking the recorded personal demographic details are correct and updating demographic details as needed.
  • Liaising with the multidisciplinary team and assisting in following up procedures. Requesting and obtaining investigation reports and informing the relevant staff member when the results are available.
  • Receives and processes mail and specimens, delivering to the correct ward/department.
  • Carrying out errands between departments.
  • Maintaining stationery and stock levels. This would include ordering, receiving, and checking deliveries are accurate and reporting any discrepancies.
  • Maintain the tidiness of the nurses' station ensuring adequate stock is at hand that may be required by the multidisciplinary team.
  • Establish and maintain an effective filing system.
  • Assist Unit Audit Clerk as required.
  • Ensure that patient property is recorded and responsible for updating the patient property log.
  • Updates and maintains patient visitor file according to trust visiting policy.
  • Ensure patient register up to date and completed correctly.
Planning and Organisational Duties

  • Use initiative to promote new ideas and to improve service in consultation with the departmental manager and team.
  • Plans and organises own day to day activities to achieve duties specified and to meet departmental requirements. Assist senior team in any duties required.
Communications and Key Working Relationships

  • Attend meetings as requested and report as appropriate to departmental manager and other staff members.
  • To liaise with the admissions department as appropriate for this group of patients.
  • Communicate with all members of the multidisciplinary team regarding patient care.
  • To treat patients, relatives, carers and colleagues with respect and professionalism always.
  • To assist with the timely investigation and resolution of complaints and PALS enquiries.
Responsibility for Finance

  • Assist the departmental manager and deputy manager to ensure the maintenance of and costeffective use of all stock levels within your sphere of responsibility.
  • To be aware of resources and deliver highquality, costeffective care.
Responsibility for Human Resources

  • Participate in Individual Performance Review and staff de
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