Ward Receptionist - Bristol, United Kingdom - North Bristol NHS Trust
Description
Gastroenterology - Ward Receptionist
Do you enjoy administrative work, but want a role that is part of the patient's journey through the hospital? Do you enjoy being busy and in a role with pace? If yes, then this could be the role for you.
We are looking for a Ward Receptionist who can work between 16 hrs per week, over two days as part of a job share to cover our reception area (Thursdays to Saturdays) -To include some weekend working.
To receive and admit patients using the relevant computer systems
To undertake routine clerical work and associated tasks
To receive telephone enquiries and deal with them in a prompt, professional manner to ensure accurate information is disseminated to designated parties
To arrange ambulance transport for patients as required
NBT Cares.
It's a very simple statement; one which epitomises how everybody across our organisation goes the extra mile to ensure our patients get the best possible care.
NBT Cares is also an acronym, standing for caring, ambitious, respectful and supportive - our organisational values.And our NBT Cares values are underpinned by our positive behaviours framework - a framework that provides clear guidance on how colleagues can work with one another in a constructive and supportive way
- To accurately register patients and maintain computerised records to ensure all records are complete and scan paper documents once the patient has left the department
- To maintain medical records by ensuring that all contents are correctly filed in the appropriate place
- To receive and admit patients using the relevant computer systems
- To undertake routine clerical work and associated tasks
- To receive telephone enquiries and deal with them in a prompt, professional manner to ensure accurate information is disseminated to designated parties
- To assist with distressed/bereaved relatives
- To respond quickly to changing situations and prioritise workload with a view to resolving problems within limits
- Deal with enquiries from police according to Trust protocols and the Data Protection Act, ensuring confidentiality is maintained at all times
- To arrange ambulance transport for patients as required
- To liaise with staff in other departments as required
- To provide ad hoc information and support to other staff when required
- To provide information to medical staff when requested
- To assist in the training of new members of staff to ensure all staff can carry out their role competently
- To be fully trained and competent to respond to a major incident alert
- To have a flexible approach to help provide cover for colleagues to ensure that the reception desk has cover for holidays and sick leave
- To maintain confidentially and adhere to the Data Protection Act at all times
- To undertake any other such duties commensurate with the post
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